Haylee Bockheim
Wayland,MI
Summary
Reliable Mail Services Specialist known for high productivity and efficiency in task completion. Possess specialized skills in postal regulations compliance, mail sorting automation, and customer service management. Excel in time management, problem-solving, and communication, ensuring seamless mail processing and distribution operations.
Overview
5
5
years of professional experience
Work History
Mail Services Specialist
SpartanNash
Byron Center, MI
05.2024 - 08.2025
- Ensured compliance with federal postal regulations when handling sensitive documents.
- Identified areas where operational processes could be improved upon to increase efficiency.
- Utilized problem solving skills to troubleshoot issues that arose during the course of daily operations.
- Completed daily reports detailing time spent on tasks related to mail processing.
- Sorted, filed, and sent out mail according to what stores get large loads, how many loads a week, and how much mail is being sent out.
- Responded to customer inquiries regarding postal regulations or services offered.
- Maintained a clean work area by organizing supplies and disposing of waste properly.
- Maintained accurate records of all packages sent or received.
- Performed sorting, bundling, labeling, delivery, and pickup of mail items.
- Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
Barista
SpartanNash Starbucks
Byron Center, Michigan
01.2023 - 05.2024
- Daily prep of drink and food items
- Frequent opening procedures to prepare for daily service.
- Frequent closing procedures to prepare for daily service.
- Effective communication with team and customers to provide excellent service throughout the day.
- Occasional inventory counts to prepare for restock orders.
- Occasional shipment receiving and restocking.
- Assist in training new staff onboarding.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
Front Line Crew Member
Mr. Quick
01.2022 - 12.2022
- Provided prompt assistance to customers when needed or requested.
- Performed daily store maintenance tasks such as restocking shelves and cleaning work areas.
- Ensured that all guests were greeted warmly upon entering the establishment.
- Handled customer complaints with professionalism and courtesy.
- Trained new employees in customer service protocol.
- Monitored dining room cleanliness throughout shift.
Waitress
Pizza Ranch
01.2021 - 12.2022
- Greeted and escorted guests to tables, fostering warm welcome.
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience.
- Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot.
- Upsold drinks and desserts, boosting sales and profit.
- Informed customers about daily specials, increasing sales of popular food items or dishes.
- Carried dirty plates and silverware to kitchen, expediting dishwashing process.
Education
General Education -
Wayland Union High School
Skills
- Health and Safety Standards
- Cash Register Operations
- Daily Housekeeping
- Service Quality and Efficiency
- Customer Service and Engagement
- Multitasking Skills
- Problem solving
- Effective Communication
- Microsoft Office
- Willingness to learn and implement effective procedures
- Mail sorting
- Package tracking
- Document handling
- Customer service
- Quality control
- Attention to detail
- Time management
- Effective communication
- Team collaboration
Timeline
Mail Services Specialist
SpartanNash
05.2024 - 08.2025
Barista
SpartanNash Starbucks
01.2023 - 05.2024
Front Line Crew Member
Mr. Quick
01.2022 - 12.2022
Waitress
Pizza Ranch
01.2021 - 12.2022
General Education -
Wayland Union High School