Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Haylee Broadhead

Taylorsville,UT

Summary

Compassionate and detail-oriented customer service professional with experience in healthcare and fast-paced environments. Seeking a Veterinary Receptionist position at BluePearl Referral + Emergency Pet Hospital to leverage strong communication skills and dedication to client care.

Overview

1
1
Certification

Work History

Receptionist

Teleperformance
  • Provided excellent customer service by handling inbound and outbound calls, addressing inquiries, and resolving issues promptly
  • Maintained a professional and welcoming atmosphere for clients and visitors
  • Managed scheduling and appointment confirmations, ensuring efficient use of resources
  • Documented and processed client information accurately in the system
  • Collaborated with team members to improve customer service protocols, resulting in a 15% increase in client satisfaction ratings

Customer Service Representative

Alorica
  • Assisted customers with inquiries regarding healthcare products and services, delivering prompt and effective resolutions
  • Handled high-volume calls while maintaining a calm and friendly demeanor, contributing to a positive customer experience
  • Utilized problem-solving skills to troubleshoot issues and enhance customer satisfaction
  • Conducted follow-up communications to ensure customer needs were met and gather feedback for service improvement

Education

High School Diploma -

Roy High School
Roy, UT

Skills

  • Customer Service Excellence
  • Healthcare Knowledge
  • Communication
  • Organizational Skills
  • Technical Proficiency
  • Team Collaboration
  • Organization skills
  • Time Management
  • Telephone skills
  • Verbal and written communication
  • Customer/Client relations
  • Scheduling
  • Greeting and Seating Clients

Certification

  • Event Planning and Coordination Certificate - Meeting Professionals International.

References

Available upon request

Timeline

Receptionist

Teleperformance

Customer Service Representative

Alorica

High School Diploma -

Roy High School

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Haylee Broadhead