Haylee Broadhead
Taylorsville,UT
Summary
Compassionate and detail-oriented customer service professional with experience in healthcare and fast-paced environments, looking to get a position in customer service. I excel in busy environments and love to learn!
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Alorica
03.2023 - 07.2024
- Assisted customers with inquiries regarding healthcare products and services, delivering prompt and effective resolutions
- Handled high-volume calls while maintaining a calm and friendly demeanor, contributing to a positive customer experience
- Utilized problem-solving skills to troubleshoot issues and enhance customer satisfaction
- Conducted follow-up communications to ensure customer needs were met and gather feedback for service improvement
Customer Service Representative
Teleperformance
08.2020 - 07.2022
- Provided excellent customer service by handling inbound and outbound calls, addressing inquiries, and resolving issues promptly
- Maintained a professional and welcoming atmosphere for clients and visitors
- Managed scheduling and appointment confirmations, ensuring efficient use of resources
- Documented and processed client information accurately in the system
- Collaborated with team members to improve customer service protocols, resulting in a 15% increase in client satisfaction ratings
Education
High School Diploma -
Roy High School
Roy, UTSkills
- Customer service
- Problem resolution
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Documentation
- Prioritization
- Live chat support
- Team collaboration
- Stress management
- Script adherence
- Typing 56 wpm
Certification
- Event Planning and Coordination Certificate - Meeting Professionals International.
Timeline
Customer Service Representative
Alorica
03.2023 - 07.2024
Customer Service Representative
Teleperformance
08.2020 - 07.2022
High School Diploma -
Roy High School
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