Haylee Committe
Elkridge,MD
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
2026
2026
years of professional experience
1
1
Language
Work History
Customer Service Representative
Image Creators Salon and Spa
08.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Business Development Associate
Embrace Home Loans
09.2022 - 08.2024
- Developed proposals and presentations that effectively communicated the value of our solutions to potential clients, securing numerous contracts.
- Maintained accurate records of all prospecting activities using CRM software tools for effective lead tracking and follow-up efforts.
- Engaged with customers to build business relationships.
- Contributed to annual sales targets by consistently meeting or exceeding individual performance goals across various territories.
- Monitored sales pipeline closely to track progress toward monthly quotas, adjusting tactics as needed for optimal results.
- Developed business pipeline using cold and warm techniques.
- Used SalesForce to handle current portfolio and prospective leads.
- Assisted in developing marketing materials that showcased our products and services effectively, attracting new clientele.
Customer Relations Representative
Image Creators Salon And Spa
5 2022 - 09.2022
- Answered product and service questions, suggesting other alternatives to attract potential customers and increased sales.
- Handled demanding customers in a fast-paced upscale setting in coordination with a solid team of 3 to 5 customer service associates.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
Loan Assistant
Supreme Lending
03.2021 - 05.2022
- Required to start mortgage loan applications to process as well as track borrower’s disclosures, making sure everything was needed to move forward.
- In between these tasks, I was to make calls and follow up with borrowers who started an inquiry but never finished.
- This position was able to advance my knowledge in multiple software and data entry.
Fitness Consultant
Fitness 19
01.2021 - 03.2021
- Daily tasks include checking in patrons, explaining services, equipment and class schedules, making cold calls, selling memberships, and ensuring guest satisfaction.
- Personally responsible for opening and closing.
Sales Representative
Vector Marketing
05.2020 - 09.2020
- Responsible for setting appointments with potential customers through personal contacts and referrals.
- Presenting Cutco products to prospective customers and writing up customer orders.
- Assisting existing customers with service requests.
Lifeguard
UMBC
06.2014 - 12.2019
- Maintained constant surveillance of members safety.
- Provided emergency care and treatment as required until emergency medical services arrived.
Hostess/Cashier Team Lead
Café Bagel
09.2013 - 05.2016
- Responsible for opening and closing.
- Prepared food, took orders, and cleaned dishes and counters when needed.
- Helped customers select products that best fit their personal needs as well as maintaining visual appeal and display for the entire café.
Salon Associate
Image Creators Salon & Spa
09.2013 - 01.2015
- Assisted with housekeeping at the facility, which included, sweeping, laundry, cleaning stations, and assisted stylists with client shampoos.
Education
Geography And Environmental Studies
University of Maryland - Baltimore County
Baltimore, MDSkills
Knowledge in Data Entry in multiple Software Applications
Proficient in
Word, PowerPoint, Encompass, and Empower
Administrative support
Loan application reviews
Credit review
Customer Support and Resolution
Customer Engagement
Complaint Handling
Accomplishments
Decorated America East Division 1 Swimmer at UMBC
Timeline
Customer Service Representative
Image Creators Salon and Spa
08.2024 - Current
Business Development Associate
Embrace Home Loans
09.2022 - 08.2024
Loan Assistant
Supreme Lending
03.2021 - 05.2022
Fitness Consultant
Fitness 19
01.2021 - 03.2021
Sales Representative
Vector Marketing
05.2020 - 09.2020
Lifeguard
UMBC
06.2014 - 12.2019
Hostess/Cashier Team Lead
Café Bagel
09.2013 - 05.2016
Salon Associate
Image Creators Salon & Spa
09.2013 - 01.2015
Customer Relations Representative
Image Creators Salon And Spa
5 2022 - 09.2022
Geography And Environmental Studies
University of Maryland - Baltimore County
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