Ted Alexander Jr
Eastpointe
Summary
Customer-focused Call Center Representative experienced in high-volume inbound support environments. Skilled at resolving billing questions, troubleshooting mobile or telecom issues, and guiding customers through service plans and account updates. Known for maintaining a calm, empathetic tone while de-escalating challenging situations and creating positive customer experiences. Strong communicator who identifies opportunities to enhance accounts with additional products or services.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Capital One
Eastpointe
04.2026 - Current
- Respond to inbound customer inquiries regarding accounts, payments, balances, and banking services.
- Provide exceptional customer service while building rapport and maintaining professionalism.
- Resolve customer concerns efficiently by identifying solutions and explaining available options.
- Educate customers on account features, online banking tools, mobile app functionality, and self-service resources.
Customer Service Representative
Globe Life
06.2023 - 09.2025
- Handled high volumes of inbound calls while maintaining strong customer satisfaction
- Assisted customers with billing questions, service plan updates, and account changes
- Resolved complex concerns with empathy, patience, and clear communication
- De-escalated challenging customer situations while maintaining professionalism
- Recommended additional services and upgrades based on customer needs
- Accurately documented all interactions across multiple systems
Customer Service Representative (Remote)
LiveOps Inc.
06.2022 - 03.2023
- Handled 50-100 daily inbound customer interactions, ensuring prompt and effective resolutions
- Guided customers through troubleshooting steps to resolve service or account issues
- Communicated clearly while navigating multiple digital tools and support platforms
- Maintained performance metrics including call quality, efficiency, and resolution time
- Emphasized solution-oriented approaches to enhance customer satisfaction and loyalty
Education
High School Diploma -
Eastpointe High School
Eastpointe, MISkills
- Customer Service and Inbound Call Handling
- Effective problem-solving and negotiation skills
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies
- Data entry
- Customer De-escalation and Conflict Resolution
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Proven time management skills and ability to multitask
- Documentation & Case Management
- Financial Customer Service
- CRM Software
Timeline
Customer Service Representative
Capital One
04.2026 - Current
Customer Service Representative
Globe Life
06.2023 - 09.2025
Customer Service Representative (Remote)
LiveOps Inc.
06.2022 - 03.2023
High School Diploma -
Eastpointe High School