Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haylee DeHart

Summary

Proven Customer Service Representative at Marshalls TJX Companies, adept in handling high-stress situations and resolving customer complaints with empathy, enhancing loyalty. Demonstrates exceptional multitasking and critical thinking skills, ensuring efficient problem-solving. Committed to maintaining professionalism and a positive attitude, significantly contributing to team success and customer satisfaction.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Marshalls TJX Companies
Barboursville, WV
12.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Pet Sitter

Self-employed
Proctorville, OH
04.2021 - Current
  • Prepared food and water following instructions from pet owners.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Exercised animals regularly with walks and rigorous play activities.
  • Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.

Waitress/Food Preparation Worker

Katimali's
Proctorville, OH
08.2020 - 04.2021
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

LPN - Nursing

ABBE Education
Ironton, OH
12-2024

Veterinary Assistance - Veterinary Science

Collins Career Technical Center
Chesapeake, OH
05-2023

High School Diploma -

Fairland High School
Proctorville, OH
05-2023

No Degree - Medical Terminology/ Fundamentals of Computer

Mountwest Community And Technical College
Huntington, WV
04-2023

Skills

  • Customer service
  • Honest and trustworthy
  • Strong multitasking
  • Positive attitude
  • Hygiene practices
  • Punctual and reliable
  • Critical thinking
  • Flexible schedule
  • Customer relations
  • Pet sitting

Timeline

Customer Service Representative

Marshalls TJX Companies
12.2022 - Current

Pet Sitter

Self-employed
04.2021 - Current

Waitress/Food Preparation Worker

Katimali's
08.2020 - 04.2021

LPN - Nursing

ABBE Education

Veterinary Assistance - Veterinary Science

Collins Career Technical Center

High School Diploma -

Fairland High School

No Degree - Medical Terminology/ Fundamentals of Computer

Mountwest Community And Technical College
Haylee DeHart