Haylee De Santiago
Flagstaff,AZ
Summary
Dedicated and adaptable individual with a solid background in customer service, team collaboration, and leadership. Recognized for delivering exceptional experiences and enhancing community involvement through well-planned activities. Focused on fostering a welcoming and inclusive atmosphere.
Overview
4
4
years of professional experience
Work History
Resident Assistant
Northern Arizona University Residence Life
08.2025 - Current
- Facilitated educational programs to promote community engagement and personal development among residents.
- Mediated conflicts among residents, fostering a positive living environment through effective communication strategies.
- Implemented safety protocols, ensuring compliance with university policies and enhancing resident security.
- Organized social activities that increased resident participation and built a strong community network within the hall.
- Worked well in a team setting, providing support and guidance.
- Used Culturally Competent approaches to respect diversity when planning events for residents
Server
Red Robin
05.2024 - 12.2025
- Delivered exceptional customer service by efficiently managing orders and addressing guest concerns
- Collaborated with kitchen staff to ensure timely food preparation and delivery during peak hours.
- Maintained cleanliness and organization of dining area to create a welcoming atmosphere for guests.
- Assisted in training new team members on service standards and menu knowledge to enhance team performance.
Extended Day Leader
Litchfield Elementary School District
01.2022 - 07.2024
- Program Improvement: I collaborated with team members to allocate school resources and help create activities to keep the students active and engaged during the day.
- Disciplinary Processes: Assisted in establishing a system to deal with students’ behavioral issues and effectively involve parents in the process
- Offered positions at two different schools within the same district after success at my first location in Buckeye, AZ
- Assisted with new hire processing and existing training programs.
- Excellent communication skills, both verbal and written.
- Responsible for the care of 20+ students ranging from 8-10
Education
Bachelor of Science - Psychological Sciences & Social Work
Northern Arizona University
Flagstaff, AZ05-2027
High School Diploma -
Millennium High School
Goodyear05-2023
Skills
- Time management
- Team player
- Supportive
- Activity planning
- Documentation and reporting
- Active listening
- Effective planning
- Health and safety compliance
Timeline
Resident Assistant
Northern Arizona University Residence Life
08.2025 - Current
Server
Red Robin
05.2024 - 12.2025
Extended Day Leader
Litchfield Elementary School District
01.2022 - 07.2024
Bachelor of Science - Psychological Sciences & Social Work
Northern Arizona University
High School Diploma -
Millennium High School