Haylee Dunn
Culpeper,VA
Summary
Experienced IT professional with strong background in system administration, network security, and technical support. Skilled in troubleshooting, software installation, and optimizing IT infrastructure for peak performance. Known for effective team collaboration and adaptability in dynamic environments, consistently delivering reliable results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Public Safety IT Specialist
Culpeper County Sheriffs Office
02.2025 - 12.2025
- Provided technical support for hardware and software issues, enhancing user productivity.
- Assisted in network monitoring and troubleshooting, ensuring system reliability.
- Configured and maintained IT equipment, contributing to operational efficiency.
- Documented technical procedures and updates for user reference, improving knowledge sharing.
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Walked individuals through basic troubleshooting tasks.
- Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
- Led migration projects to modernize legacy systems without disrupting daily operations or compromising security standards.
Technical Specialist III
M.C. Dean
02.2022 - 02.2025
- Developed and implemented security protocols to enhance facility safety measures.
- Monitored surveillance systems, ensuring timely response to potential security threats.
- Reviewed access control systems, optimizing user permissions for enhanced security compliance.
- Developed and implemented security protocols to safeguard facilities and personnel.
- Managed access control systems to monitor and restrict entry to sensitive areas.
- Managed a team of security personnel, providing training and guidance to maintain high levels of competency and professionalism.
- Led technical team to resolve complex system issues and enhance operational efficiency.
- Developed training materials and conducted workshops for new technical staff onboarding.
- Maintained up-to-date documentation for all projects, ensuring easy access to information for troubleshooting purposes.
Telecommunicator
Hello Inc
01.2021 - 02.2022
- Managed incoming emergency calls, ensuring prompt and accurate response to critical situations.
- Operated multi-line phone systems efficiently, directing calls to appropriate units or personnel.
- Documented detailed incident reports, maintaining clear and concise records for future reference.
- Implemented process improvements that streamlined call handling procedures, increasing overall efficiency.
Education
Bachelor of Science - Cyber Security
University of Virginia
Charlottesville, VA05-2024
Associate of Applied Science - Information Technology
J Sargeant Reynolds Community College
Richmond, VA12-2021
Skills
- IT troubleshooting
- IT documentation
- Information security
- Troubleshooting
- Software implementation
- System upgrades
- Technical issue analysis
- Application support
- Application installations
- Disaster recovery
- Machine learning
Certification
- Lenel Certification, Software House Certification, Commend Certification, Bosch Video Certification
Timeline
Public Safety IT Specialist
Culpeper County Sheriffs Office
02.2025 - 12.2025
Technical Specialist III
M.C. Dean
02.2022 - 02.2025
Telecommunicator
Hello Inc
01.2021 - 02.2022
Bachelor of Science - Cyber Security
University of Virginia
Associate of Applied Science - Information Technology
J Sargeant Reynolds Community College
Certificate of Recognition (Culpeper County Sheriffs Office), Culpeper County Innovator Award 2025
On June 5th, the County of Culpeper, Virginia, experienced an unprecedented and catastrophic failure of its core technology infrastructure, resulting in the immediate and wide-ranging disruption of critical governmental, administrative, public safety and operational systems across all departments, which significantly impaired continuity of government operations and presented an imminent threat to public safety and welfare. I was commended for exemplary service, selfless dedication, and upholding the highest ideals of public safety.
On April 28, 2025 I was nominated by my peers of Culpeper County and won the Innovator Award. recognizing my fresh new ideas and creative improvements to how public safety is run.