Haylee Eyssi
Watauga,TX
Summary
As a Nationally Certified Medical Assistant with 10 years of experience in a multitude of specialties and a Bachelors Degree in Healthcare Administration, I am looking to obtain a position within a large organization that provides growth and advancement opportunities. My objective is to incorporate my knowledge and experience to staff and patient's of high needs in a rapidly changing environment to provide maximum patient satisfaction with efficiency in patient outflow.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Chronic Care Manager
Passionate Care Management
12.2023 - Current
- Assisted clients with monthly living needs to maintain self-health motivation and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed strong rapport with patients and their caregivers through empathetic listening and compassionate communication techniques.
- Assessed clients and developed plans to meet needs with their doctors recommendations.
Remote Inside Sales Representative
Nsight
03.2023 - 11.2023
- Answered customers' questions regarding equipment operation.
- Patient care coordinator for onboarding, adherence, and remote device specialization.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Developed the retention department and led a team of 6 employees, training, script adherence and development.
Medical Assistant
Heart Center Of North Texas
09.2021 - 03.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, performed EKG's and prepared for physician examinations.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed medical records management, including filing, organizing and scanning documents.
Clinical Medical Assistant Supervisor
North Texas Perinatal Associates
06.2018 - 09.2021
- Mentored newly-hired medical assistants during their orientation period, providing guidance on job responsibilities, facility policies, and workplace expectations.
- Ensured compliance with all regulatory guidelines including HIPAA, OSHA, and CLIA; maintaining a safe environment for patients and employees alike.
- Established collaborative relationships with other department supervisors, leading to improved interdepartmental communication and smoother coordination of patient care services.
- Promoted a team-oriented work environment by fostering open communication channels between staff members, leading to increased morale and reduced turnover rates.
- Established the relationship with CHCP for externship program with the organization, training, and hiring newly certified medical assistants, providing growth and experience.
Medical Assistant
Questcare Medical Clinic
12.2016 - 06.2018
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Medical Assistant/Receptionist
San Diego Cardiovascular Associates
02.2015 - 07.2016
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Supported office staff and operational requirements with administrative tasks.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Manchester, NH08.2024
Skills
- Case assessments
- Clinical Documentation
- Service Coordination
- Treatment management
Certification
MMCI, National Certified Medical Assistant, ID 936281, 2015- currently active
Timeline
Chronic Care Manager
Passionate Care Management
12.2023 - Current
Remote Inside Sales Representative
Nsight
03.2023 - 11.2023
Medical Assistant
Heart Center Of North Texas
09.2021 - 03.2023
Clinical Medical Assistant Supervisor
North Texas Perinatal Associates
06.2018 - 09.2021
Medical Assistant
Questcare Medical Clinic
12.2016 - 06.2018
Medical Assistant/Receptionist
San Diego Cardiovascular Associates
02.2015 - 07.2016
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
MMCI, National Certified Medical Assistant, ID 936281, 2015- currently active
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