Haylee Fersaci
Charlotte,NC
Summary
Proven hospitality professional with extensive experience in food and beverage management, notably at Marge's Lakeside Inn. Excelled in enhancing guest satisfaction and maintaining clean bar environments. Skilled in classic cocktails and anticipating guest needs, consistently delivering outstanding service. Demonstrated leadership by training staff and optimizing inventory, significantly contributing to team success and positive work environments.
Overview
3
3
years of professional experience
Work History
Cocktail Waitress and Bartender; Manager
Marge's Lakeside Inn
05.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Assisted in training new cocktail waitresses on proper serving techniques, company policies, and customer service best practices.
- Handled cash transactions accurately, balancing daily sales at the end of each shift without discrepancies consistently.
- Greeted new customers, discussed specials, and took drink orders.
- Maximized revenue opportunities through upselling premium liquors within specialty cocktails based on individual guest tastes.
Bartender
Washington Square Bar and Grill
10.2023 - 11.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Restaurant Busser and Hostess
Pane Vino On The River
03.2022 - 09.2022
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Trained new staff in bussing and cleaning procedures.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Improved customer satisfaction rates by answering customers' questions and resolving issues.
Education
No Degree - Marketing
Southern New Hampshire University
Hooksett, NH05-2027
No Degree - Sports Management
Canisius University
Buffalo05-2024
High School Diploma -
Arcadia High School
Rochester, NY06.2023
Skills
- Dining Room Management
- Classic Cocktails
- Beer, Wine and Mixed Drinks
- Anticipating Guest Needs
- Food and Beverage Management
- Alcohol Ordering
- Health Code Compliance
- Guest Satisfaction
- Liquor, Beer and Wine Knowledge
- Hospitality and Accommodation
- Maintaining Clean Bar
- Credit and Cash Transactions
Additional Information
Contact information:
Cell: (585)315-0940
Email: hay05lee@gmail.com
Address: 1522 Anthem Ct, Charlotte, NC
References:
Martin Knebel of Marges Lakeside Inn - (585)576-0631
Francine Beth of Marges Lakeside Inn - (585)317-7373
Timeline
Bartender
Washington Square Bar and Grill
10.2023 - 11.2023
Cocktail Waitress and Bartender; Manager
Marge's Lakeside Inn
05.2023 - Current
Restaurant Busser and Hostess
Pane Vino On The River
03.2022 - 09.2022
No Degree - Marketing
Southern New Hampshire University
No Degree - Sports Management
Canisius University
High School Diploma -
Arcadia High School
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