Sasha-Kaye Hinds

• Responsible for overall guest relations which includes
• Check-in and check-out
• Payments and reservations
• Providing Quality Customer Service
• Streamlined front desk operations for improved efficiency and guest experience.
• Maintained an organized, welcoming lobby area to create a positive first impression for visitors.

• Data entry, consolidation, preparation of packages for shipment, and overall logistics.
• Managed a team of office staff, providing training and support to ensure smooth daily operations.
• Developed policies and procedures for office operations, resulting in consistent practices across all teams.
• Managed inventory control by ordering supplies promptly while identifying areas for cost reduction.
• Updated reports, managed accounts, and generated reports for the company database.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

• Managed approximately 30 or more sales and customer assistance calls
• Billing and services.
• Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Responsible for the oversight of inventory, data entry, and overall productivity with 15 to 25 associates per shift.

• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.

Attending to customer's needs and assisting in resolving issues. Assisting customers with billing and payments

• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.