Haylee Garza
Deer Park,TX
Summary
Proven track record in customer service and problem-solving, demonstrated at Dirt Cheap where I excelled in managing high-stress situations and resolving customer complaints, boosting loyalty. Adept in critical thinking and a team player, I fostered strong relationships at Deer Park Animal Shelter, enhancing animal welfare and client trust.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Dirt Cheap
03.2023 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
- Responded to customer requests for products, services, and company information.
Animal Foster Care
Deer Park Animal Shelter
01.2018 - 05.2022
- Enhanced animal welfare through proper nutrition, healthcare, and monitoring procedures.
- Developed strong relationships with patients and families, fostering trust and open communication throughout the care continuum.
Volunteer
Retirement Home
08.2018 - 08.2019
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
High School Diploma -
Deer Park High School
Deer Park, TX05.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Team Player
Timeline
Customer Service Representative
Dirt Cheap
03.2023 - 06.2024
Volunteer
Retirement Home
08.2018 - 08.2019
Animal Foster Care
Deer Park Animal Shelter
01.2018 - 05.2022
High School Diploma -
Deer Park High School
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