Haylee Harris
Cartersville,GA
Summary
Dedicated worker with expertise in customer service and guest relations. Proven ability to enhance guest experiences and foster loyalty through effective communication and problem-solving.
Overview
2
2
years of professional experience
Work History
Hostess Trainer
Olive Garden
Cartersville, GA
05.2025 - Current
- Trained new host staff on customer service best practices and restaurant operations.
- Coordinated seating arrangements to optimize guest flow and minimize wait times.
- Assisted management in developing training materials for ongoing staff development.
- Monitored performance of hosting staff, providing feedback and guidance to improve efficiency.
- Implemented procedures to enhance guest experiences and increase satisfaction scores.
- Collaborated with kitchen and serving teams to ensure timely service during peak hours.
- Fostered relationships with repeat guests, enhancing loyalty through personalized service approaches.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
Customer Service Representative
Domino's Pizza
Cartersville, GA
11.2024 - 03.2025
- Assisted customers with order placement and inquiries, ensuring satisfaction throughout the process.
- Processed payment transactions accurately, maintaining financial integrity during shifts.
- Managed delivery coordination, optimizing routes for timely service and customer convenience.
- Resolved customer complaints effectively, enhancing overall service experience and loyalty.
- Adapted quickly to changing demands during peak hours, maintaining high service standards under pressure.
Volunteer
Cartersville First Baptist Church
Cartersville, GA
11.2024 - 02.2025
- Maintained clean, neat, and operational facilities to serve program needs.
- Ran the coffee bar for first and second church services.
- Maintained lobby cleanliness
Education
High School Diploma -
Cartersville High School
Cartersville, GA05.2026
BBA - Accounting And Finance
Kennesaw State University
Kennesaw, GA05.2030
Skills
- Exceptional communication
- Guest relations
- Task delegation
- Table assignment
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
Timeline
Hostess Trainer
Olive Garden
05.2025 - Current
Customer Service Representative
Domino's Pizza
11.2024 - 03.2025
Volunteer
Cartersville First Baptist Church
11.2024 - 02.2025
BBA - Accounting And Finance
Kennesaw State University
High School Diploma -
Cartersville High School