Haylee Holland
Summerdale,AL
Summary
Dynamic and compassionate Patient Care Technician with a proven track record at Baldwin Health, adept at vital signs monitoring and providing ADL support. Leveraged adaptability and a professional bedside manner to enhance patient satisfaction and streamline healthcare delivery. Recognized for a teachable attitude and dedication to team collaboration.
Professional healthcare provider with strong expertise in patient care and support. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Known for effective teamwork, adaptability, and reliability in fast-paced environments. Proficient in vital signs monitoring, patient mobility assistance, and medical documentation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Baldwin Health
03.2020 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Assisted in training new telemetry monitor technicians, sharing expertise and knowledge to help develop competent and confident staff members.
- Managed multiple priorities effectively, balancing surveillance of multiple patients while also addressing urgent issues as they arose.
- Assisted nurses in providing quality patient care through accurate interpretation of cardiac rhythms and timely communication of changes.
- Enhanced patient safety by continuously monitoring telemetry equipment and promptly reporting any abnormalities.
Server
Texas Roadhouse
07.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
CNA
Onestaff Medical
10.2019 - 03.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care. l
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Server
Ocharleys
11.2017 - 12.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
CNA
Aureus Medical Staffing
10.2015 - 10.2017
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
CNA
Riverwood Health and Reab
01.2015 - 01.2019
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Enhanced patient comfort by providing compassionate bedside care and support.
- Fostered clean and hygienic environment, reducing risk of infections.
- Ensured safety and well-being of patients through diligent observation and reporting of changes in condition.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Facilitated personal hygiene management, feeding and ambulation.
- Supported needs of 12+ residents under long-term care.
Patient Care Tech
Shands Starke Regional Medical Center
01.2014 - 10.2015
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
CNA
Windsor Health and Rehab
06.2013 - 01.2015
- Provided emotional support to patients and their families during difficult times while maintaining professional boundaries.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Facilitated patient mobility and recovery with guided exercises and ambulation support.
- Ensured safety and well-being of patients through diligent observation and reporting of changes in condition.
- Facilitated personal hygiene management, feeding and ambulation.
- Supported needs of 12+ residents under long-term care.
Education
High School Diploma -
Union County High School
Lake Butler, FL05-2013
Skills
- Vital signs monitoring
- Patient Observation
- Blood Glucose Testing
- ADL support
- Adaptable
- Professional Bedside Manner
- CPR Certification
- Attention to Detail
- Calm Under Stress
- Patient Care Technician (PCT)
- Dedicated Team Player
- Teachable and Receptive Attitude
Certification
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
Timeline
Server
Texas Roadhouse
07.2023 - Current
Patient Care Technician
Baldwin Health
03.2020 - Current
CNA
Onestaff Medical
10.2019 - 03.2020
Server
Ocharleys
11.2017 - 12.2019
CNA
Aureus Medical Staffing
10.2015 - 10.2017
CNA
Riverwood Health and Reab
01.2015 - 01.2019
Patient Care Tech
Shands Starke Regional Medical Center
01.2014 - 10.2015
CNA
Windsor Health and Rehab
06.2013 - 01.2015
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
High School Diploma -
Union County High School
Similar Profiles
Chelsea JohnstonChelsea Johnston
Registered Dietitian at Baldwin Health CenterRegistered Dietitian at Baldwin Health Center
Marci HenkelMarci Henkel
Assistant Business Office Manager/Medicaid Liason at Baldwin Health CenterAssistant Business Office Manager/Medicaid Liason at Baldwin Health Center
Benjamin EislerBenjamin Eisler
Licensed Practical Nurse, Home Care at Bayada Home HealthLicensed Practical Nurse, Home Care at Bayada Home Health