Haylee Lamb
Kinston,NC
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Handel's Ice Cream Parlor
Southern Pines, NC
05.2025 - 06.2026
- Delivered exceptional customer service in a fast-paced environment to ensure organization and sanitation.
- Improved guest satisfaction through personalized interactions at an ice cream parlor through attentive service.
- Assisted customers with flavor and topping selections to create personalized orders.
- Operated cash register and processed transactions accurately and efficiently.
Customer Service Associate
Chick-Fil-A
Hope Mills, NC
08.2024 - 05.2025
- Resolved customer inquiries and concerns with professionalism and empathy, fostering positive customer relationships.
- Delivered exceptional customer service in fast-paced environments while maintaining sanitation and organization.
- Collaborated with team members to ensure on-time order fulfillment during peak periods, enhancing customer satisfaction.
- Promoted special products and seasonal flavors, increasing customer engagement and sales.
- Organized and replenished supplies to maintain efficient operations at parlor. and ingredients to support seamless daily operations at parlor.
Education
Jack Britt High School
Fayetteville, NCSkills
- Point-of-sale operation
- Cash handling
- Order fulfillment
- Sanitation practices
- Customer engagement
- Customer relationship management
Volunteer
Cape Fear Pediatric Endo, Providing attention to children, keeping up with glucose.
AP/Honors Courses
- AP Government and Politics
- Biology Honors
- English111: Writing and Inquiry
- PSY150: General Psychology
Timeline
Customer Service Associate
Handel's Ice Cream Parlor
05.2025 - 06.2026
Customer Service Associate
Chick-Fil-A
08.2024 - 05.2025
Jack Britt High School