Haylee Larson
APPLETON
Summary
Motivated and community-focused professional with extensive experience in leadership, training, customer service, and public communication. Proven ability to build trust with diverse groups, remain calm under pressure, and lead teams in fast-paced environments. Seeking to transition into public service with the Wisconsin DNR, bringing strong interpersonal skills, accountability, and a commitment to protecting natural resources and serving the public.
Overview
4
4
years of professional experience
Work History
Shift Leader
Caribou Coffee
APPLETON
11.2024 - Current
- Supervised daily operations to ensure smooth workflow and customer satisfaction.
- Trained new team members on coffee preparation and customer service standards.
- Ensured compliance with health and safety regulations in food handling practices.
- Resolved customer complaints effectively to enhance the overall experience.
- Monitored equipment functionality and reported maintenance needs promptly.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Evaluated employee performance, delivering individualized feedback and praise.
Call Center Representative
Impact Concrete Coatings
APPLETON
04.2024 - Current
- Managed inbound calls to address customer inquiries and service requests.
- Utilized CRM software to track customer interactions and update account information.
- Provided detailed product information to enhance customer understanding and satisfaction.
- Maintained accurate records of customer feedback and service issues for quality control.
- Handled escalated calls with professionalism, ensuring a positive customer experience.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Marketing Trainer
Tundraland Home Improvements
Kaukauna
09.2022 - 10.2024
- Developed training materials for marketing strategies and best practices.
- Conducted workshops to enhance team knowledge of marketing tools and techniques.
- Collaborated with sales teams to align marketing efforts with business goals.
- Analyzed market data to inform training content and improve relevance.
- Directed team performance by coaching, correcting and motivating employees.
- Collaborated with other departments to create cross-functional learning opportunities.
- Conducted one-on-one coaching sessions with team members to improve their marketing skills.
- Served as a resource for staff regarding questions related to product knowledge or technical issues.
- Identified areas where additional resources were necessary for optimal results.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
Education
Preble High School
Green Bay, WISkills
- Public Communication
- KPI Tracking
- Data Entry
- Conflict Resolution
- Resource Development for Training
- Customer Relationship Management
- Public Relations
- Team collaboration and leadership
Affiliations
- Gardening
- Hiking
- Camping
- Fitness
References
References available upon request.
Timeline
Shift Leader
Caribou Coffee
11.2024 - Current
Call Center Representative
Impact Concrete Coatings
04.2024 - Current
Marketing Trainer
Tundraland Home Improvements
09.2022 - 10.2024
Preble High School