Haylee Lopes
Las Vegas
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Fulfillment Associate
Amazon
Las Vegas, NV
07.2023 - 02.2026
- Conducted quality checks on outbound shipments, ensuring compliance with company standards.
- Identified, analyzed, and resolved inventory issues to ensure optimized workflow
- Managed inventory levels, ensuring accurate stock counts and organization throughout warehouse.
- Coordinated with team members to optimize order picking processes and reduce delays.
Preschool Teacher's Assistant
Goddard School
Las Vegas, NV
05.2023 - 07.2023
- Organized engaging circle time sessions that included songs, movement activities, collaborative games for strengthening social skills.
- Improved preschoolers'' fine motor skills through art-based projects involving cutting, pasting, painting, and drawing exercises.
- Served as an empathetic listener when comforting upset or frustrated children while fostering resilience in handling challenging situations.
- Supported children''s emotional, social, and cognitive development through active engagement in various classroom activities.
- Assisted in the assessment of student progress by tracking performance and providing regular feedback.
Preschool Teacher's Assistant
Calvary Chapel Green Valley
Henderson, NV
03.2023 - 04.2023
- Assisted lead teacher in developing and implementing age-appropriate lesson plans.
- Supported classroom management by maintaining a positive and engaging learning environment.
- Collaborated with parents to communicate child progress and address concerns effectively.
- Monitored student behavior, promoting social skills and emotional development through guided interactions.
Customer Service Manager
Sushi Man
Wahiawa, HI
08.2021 - 07.2022
- Trained staff on service protocols, ensuring consistent delivery of high-quality experiences.
- Managed customer inquiries, resolving issues to enhance satisfaction and loyalty.
- Analyzed service trends, identifying areas for operational improvements and efficiency gains.
- Oversaw inventory management, ensuring availability of menu items while minimizing waste.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
Marketing
Southern New Hampshire University
Hooksett, NH02-2027
Skills
- Teamwork and collaboration
- Time management
- Team leadership
- Problem-solving
- Team building and leadership
- Effective workflow management
- Positive reinforcement
- Health and safety
- Child development
- Language development
- Strong work ethic and dependable
- Organizational and planning skills
Accomplishments
I graduated with Magna cum lade in high school and am on track to graduating college with high honors.
Certification
- First Aid/CPR Certified
Timeline
Fulfillment Associate
Amazon
07.2023 - 02.2026
Preschool Teacher's Assistant
Goddard School
05.2023 - 07.2023
Preschool Teacher's Assistant
Calvary Chapel Green Valley
03.2023 - 04.2023
Customer Service Manager
Sushi Man
08.2021 - 07.2022
Marketing
Southern New Hampshire University