Amber Williams

• Managed a caseload of home health patients with complex, multi-comorbidity conditions, delivering individualized education on disease management, medications, and lifestyle modifications to improve patient understanding and adherence.
• Conducted comprehensive in-home assessments evaluating clinical status, health literacy, and support systems to identify barriers to treatment and develop tailored care plans.
• Served as a primary point of contact for patients and caregivers, building strong, trust-based relationships and providing ongoing support throughout the care continuum.
• Consistently achieved high patient satisfaction scores through strong communication, education, and relationship-building.

• Performed comprehensive Start of Care assessments including medication reconciliation, disease education, and development of individualized care plans.
• Collaborated with interdisciplinary teams (physicians, pharmacists, social workers, therapists) to coordinate care and ensure alignment with patient needs and treatment goals.
• Utilized telehealth and remote communication tools to enhance patient engagement, improve follow-up, and increase accessibility to care.
• Improved care coordination and reduced delays in service initiation by proactively identifying and addressing access barriers.

• Led onboarding and training initiatives for clinical staff, improving consistency in patient education delivery, documentation, and care coordination workflows.
• Supported organizational transition during acquisition by aligning clinical operations and ensuring continuity of patient services.

• Provided comprehensive pre and post-operative care for patients undergoing complex cardiovascular procedures, including CABG, central venous line placement, valve surgeries, angioplasty, stenting, ICD implants and aneurysm repairs.

• Collaborated with multidisciplinary teams including physicians, therapists, and care coordinators to standardize documentation, streamline workflows, and ensure accurate data capture in Epic for reporting, compliance, and quality initiatives.

• Acted as a hospital ambassador for the Presbyterian Exceptional Patient Experience Program.

• Implemented new technology and strategies to improve sales processes and increase efficiency, resulting in a 20% increase in productivity.
• Strong analytical and problem-solving skills, able to identify market trends and adjust sales strategy accordingly to achieve success.
• Provided technical guidance and training to team members on system tools, reporting workflows, and data best practices, improving adoption and consistency of electronic documentation and data management processes.
• Led and coordinated cross-functional initiatives, collaborating with multiple teams to streamline processes, enhance reporting capabilities, and optimize technology solutions for operational efficiency.

• Analyzed client and market data to identify trends and opportunities, translating insights into actionable strategies that improved outcomes and ROI.
• Applied technical tools and platforms to track, manage, and report on advertising initiatives, improving efficiency and decision-making.
• Managed project data and reporting pipelines to ensure accuracy, consistency, and timely delivery of information, supporting both clinical and operational initiatives within the organization.

• Educated healthcare providers on disease states and therapeutic products, translating complex clinical information into practical applications.
• Analyzed provider and market data to optimize engagement strategies and improve adoption of therapies.
• Built strong relationships with healthcare professionals, increasing product utilization and contributing to significant revenue growth.