HAYLEE MCWHORTER
Atlanta,GA
Summary
Dedicated and compassionate Master of Social Work graduate with a strong understanding of social justice and advocacy for underrepresented populations. Skilled in crisis intervention, needs assessment, and comprehensive support for clients. Experienced in community outreach and case management. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
5
5
years of professional experience
Work History
Social Service Specialist
Georgia Department Of Human Services
10.2023 - Current
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Coordinated with social, public and welfare agencies to obtain and provide client information.
- Visited homes and agencies to provide support and case management services to clients.
- Identified community resources to support clients.
- Handled incoming phone calls, scheduled meetings / appointments, maintained records, and performed Data Entry.
Manager
Kroger
04.2019 - 08.2023
- Successfully managed a team of employees in a fast-paced retail environment
- Consistently exceeded sales goals and increased revenue through effective merchandising and promotional strategies
- Streamlined inventory management processes, resulting in a reduction in waste and inventory costs
- Developed and implemented employee training programs, resulting in a increase in customer satisfaction ratings
- Demonstrated strong leadership skills by resolving conflicts and motivating team members to achieve their goals
- Conducted performance evaluations, provided feedback, and implemented corrective actions to improve employee performance
- Maintained a safe and clean store environment by enforcing company policies and procedures.
Healthy Mothers/healthy Babies
08.2022 - 05.2023
- Created and disseminated various communication materials for program participants and statewide distribution
- Collaborated on the Childbirth Educator ToolKit project, gaining skills in community analysis reports and presentations
- Supported the Environmental scan project by conducting interviews and reviewing data
- Assessed community needs and contributed to the development of outcomes.
Intern
Midtown Assistance Center
08.2021 - 05.2022
- Led focus groups and ensured effective communication with stakeholders
- Updated partner lists to support agency partnership efforts and build healthier communities
- Evaluated active partners in Georgia, researching relevant information for reporting purposes
- Demonstrated skills in assessment tools, reporting, and project management
- Utilized organizational assessment and note-taking skills to create recommendations for improvement
- Successfully managed caseloads, providing comprehensive support and assistance to help them achieve their goals
- Conducted intake and wellness forms for clients
- Developed strong relationships with clients, built on trust and empathy, to help them overcome barriers and improve their quality of life
- Provided crisis intervention services to clients in need, offering emotional support and practical solutions to help them navigate difficult situations
- Coordinated with community organizations and service providers to connect clients with resources such as housing assistance, job training, and healthcare services
- Conducted comprehensive needs assessments for new clients, identifying areas of need and developing individualized service plans to support their goals
- Maintained detailed records of client interactions and progress, ensuring accurate and up-to-date documentation for reporting and evaluation purposes.
Education
Masters of Social Work : (MSW) -
Georgia State University
Atlanta, GA05.2023
Bachelor of Science - Social Work
Georgia State University
Atlanta, GA05.2022
Skills
- Leadership
- Communication
- Solution-focused
- Client Needs Assessment
- Eligibility Determinations
- Resource Referrals
- Case management
Timeline
Social Service Specialist
Georgia Department Of Human Services
10.2023 - Current
Healthy Mothers/healthy Babies
08.2022 - 05.2023
Intern
Midtown Assistance Center
08.2021 - 05.2022
Manager
Kroger
04.2019 - 08.2023
Masters of Social Work : (MSW) -
Georgia State University
Bachelor of Science - Social Work
Georgia State University
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