Alice Johmson
Universal City,MO
Summary
Accomplished Social Service Specialist with a proven track record at the Missouri Department of Social Services, enhancing client trust and satisfaction through exceptional customer engagement and problem-solving skills. Spearheaded initiatives that significantly improved service delivery and compliance, demonstrating professionalism and teamwork. Achieved notable efficiency in case management and benefit disbursement processes.
Overview
7
7
years of professional experience
Work History
Social Service Specialist
Missouri Department of Social Services
St Louis, MO
11.2023 - Current
- Maintained up-to-date knowledge of social service trends and best practices through ongoing professional development activities.
- Coordinated care between multiple service providers to ensure clients received seamless, comprehensive assistance in addressing their needs.
- Ensured compliance with all state regulations and agency policies by maintaining detailed documentation of services provided.
- Conducted home visits as part of comprehensive case management services, assessing family dynamics and living environments for potential concerns.
- Managed a diverse caseload of clients, prioritizing needs based on urgency and complexity of each situation.
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Identified community resources to support clients.
- Assisted clients with crisis intervention, providing immediate support and coordinating necessary resources for stabilization.
Benefit Program Technician
Missouri Department of Social Services
St Louis, MO
06.2021 - 11.2023
- Provided exceptional customer service during interactions with applicants in-person or via phone/email communications, ensuring a positive experience for each individual.
- Facilitated successful appeals processes for clients who were initially denied benefits but had valid reasons for reconsideration.
- Reduced errors by implementing proper quality control measures during the application review process.
- Evaluated program effectiveness by monitoring key performance indicators and utilizing gathered data to recommend improvements for future implementation.
- Increased client trust by maintaining strict confidentiality when handling sensitive personal information related to their cases.
- Improved communication between clients and agencies by developing clear and concise written correspondence.
- Conducted comprehensive reviews of client eligibility, resulting in more accurate benefit disbursements.
Branch Manager
US Bank
St Louis, MO
06.2017 - 11.2020
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Education
Bachelor Of Liberal Studies - Sociology And Anthropology
Lindenwood University
Saint Charles, MOSkills
Customer Engagement
- Family Support
- Child Welfare Expertise
- Referral Networking
- Empathy Development
- Substance Abuse Counseling
- Individual Counseling
- Educational Support
Problem Solving
Professionalism
Team Player
Timeline
Social Service Specialist
Missouri Department of Social Services
11.2023 - Current
Benefit Program Technician
Missouri Department of Social Services
06.2021 - 11.2023
Branch Manager
US Bank
06.2017 - 11.2020
Bachelor Of Liberal Studies - Sociology And Anthropology
Lindenwood University