Kellie Wilson
McDonough,GA
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
2
2
years of professional experience
Work History
Social Service Specialist
Department Of Family And Children Services
10.2021 - Current
- Assisted clients with crisis intervention, providing immediate support and coordinating necessary resources for stabilization.
- Ensured compliance with all state regulations and agency policies by maintaining detailed documentation of services provided.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Coordinated care between multiple service providers to ensure clients received seamless, comprehensive assistance in addressing their needs.
- Strengthened inter-agency collaboration by participating in multidisciplinary team meetings and sharing relevant information.
- Provided support to social service clients in navigating available resources.
- Developed strong partnerships with local schools, healthcare providers, law enforcement agencies, and other organizations to enhance overall service provision.
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Collaborated with various stakeholders to promote social services.
- Coordinated with social, public and welfare agencies to obtain and provide client information.
- Identified community resources to support clients.
- Developed and implemented strategies to enhance quality of social services.
- Conducted home visits as part of comprehensive case management services, assessing family dynamics and living environments for potential concerns.
- Supported clients'' mental health needs through referrals to appropriate providers or facilitating therapeutic interventions as needed.
- Facilitated communication between clients and other service providers.
- Increased client self-sufficiency through targeted skill-building workshops and trainings.
- Promoted family stability by working closely with parents to develop effective parenting strategies and communication skills.
- Provided crisis intervention, guidance, and supportive counseling to clients.
- Educated clients on available resources, empowering them to make informed decisions about their care plans.
- Visited homes and agencies to provide support and case management services to clients.
- Passionate about learning and committed to continual improvement.
- Cross Trained with CPS and Foster care
- Family Treatment court Liaison
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Provided professional services and support in a dynamic work environment.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
- Gained extensive knowledge in data entry, analysis and reporting.
Education
Master of Science - Administration of Justice And Security
University of Phoenix
Tempe, AZ05.2025
Master of Science - Criminal Justice
Auburn University-Montgomery
Montgomery, AL05.2017
Skills
- Child Welfare Expertise
- Life Skills Development
- Documentation proficiency
- Mental health awareness
- Home visits
- Case Management
- Housing resources
- Client and Family Interviews
- Referral Networking
- Workflow Management
- Document Management
- Microsoft Access
- Microsoft Office
- Behavioral Intervention
- Behavioral Management Planning
- Problem-Solving
- Case File Management
- Youth Advocacy
- Family Support
- Critical Thinking
- Report Preparation
Timeline
Social Service Specialist
Department Of Family And Children Services
10.2021 - Current
Master of Science - Administration of Justice And Security
University of Phoenix
Master of Science - Criminal Justice
Auburn University-Montgomery
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