Haylee Nelson
Satellite Beach
Summary
Experienced Jewelry Sales Associate with a strong background in retail sales. Known for exceptional customer service and deep knowledge of various jewelry designs, gemstones, metals, and trends. Displays keen understanding of customer needs and desires, leading to successful product recommendations and increased sales. Proven track record of enhancing customer satisfaction through effective communication and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Jewelry Sales Associate
Na Hoku / NCL
Honolulu
10.2023 - Current
- Assisted customers in selecting fine jewelry pieces for special occasions.
- Educated clients on jewelry collections and company history.
- Organized merchandise displays.
- Know product details such as gem stone sources and qualities.
- Collaborated with team members to create a welcoming shopping environment.
- Engaged in suggestive selling techniques to increase sales volume.
- Upsold additional services or products to increase revenue opportunities.
Jewelry Sales Associate
Pearl Factory Hawaii's Original Pearl-In-The-Oyster
Orlando
03.2025 - 05.2026
- Invited guests over for a pearl opening experience.
- Educated guests on different types of settings while focusing on upselling
- Opened and closed store nightly.
- Maintained accurate drawer counts.
- Pulled cases nightly and ensured jewelry is secured and accounted for.
- Remerchandised cases daily.
- Checked for drawer accuracy during shift changes
- Demonstrated product knowledge to answer customer questions and inquiries.
Jewelry Consultant / Custom Specialist
Jared Jewelers
Orlando
05.2022 - 06.2023
- Advised customers on jewelry selection and care techniques.
- Assisted in managing inventory and ensuring product availability.
- Collaborated with team members to enhance customer service experiences.
- Understand the difference between lab and natural diamonds.
- Maintain clear communication with jewelers to ensure we are meeting deadlines and the work is done acurrately.
- Developed relationships with clients to increase sales opportunities.
- Follow up with guests on inspection appointments
- Check in jewelry for services carefully inspecting each piece determining what services are needed, estimating a value, and documenting details such as serial numbers inscriptions.
- Keep guests up to date on custom process and deadlines.
- Understand the CAD design program and printing technology.
Store Manager
Mimi’s art studio
Satellite Beach
04.2017 - 01.2022
- Managed daily operations and staff scheduling for art studio activities.
- Oversaw inventory management, ensuring adequate supplies for classes and projects.
- Trained new employees on customer service and studio procedures.
- Developed new art class ideas for different age groups.
- Organized community events and participated in local fundraising.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Education
Associate of Arts - Business
Eastern Florida State College
Cocoa, FLSkills
- Jewelry knowledge
- Product presentation
- Sales techniques
- Inventory management
- Gemstone expertise
- Upselling strategies
- Attention to detail
Certification
- DCA Diamontology
Timeline
Jewelry Sales Associate
Pearl Factory Hawaii's Original Pearl-In-The-Oyster
03.2025 - 05.2026
Jewelry Sales Associate
Na Hoku / NCL
10.2023 - Current
Jewelry Consultant / Custom Specialist
Jared Jewelers
05.2022 - 06.2023
Store Manager
Mimi’s art studio
04.2017 - 01.2022
Associate of Arts - Business
Eastern Florida State College