Haylee Reyna
Bradley,IL
Summary
Skilled Patient Service Representative with a proven track record at Hinsdale Orthopaedics, excelling in insurance verification and delivering outstanding customer service. Demonstrated expertise in HIPAA compliance and patient confidentiality, enhancing patient trust and satisfaction. Achieved high accuracy in data management and appointment scheduling, contributing to clinic efficiency.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Hinsdale Orthopaedics
Westmont, IL
05.2022 - Current
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Used EPIC to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
Cashier/Line
Chipotle
Tinley Park, IL
12.2021 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Oak Forest High School
Oak Forest, IL05.2015
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Appointment Scheduling
- Patient confidentiality
- Patient greeting
Timeline
Patient Service Representative
Hinsdale Orthopaedics
05.2022 - Current
Cashier/Line
Chipotle
12.2021 - 04.2022
High School Diploma -
Oak Forest High School