- The criminal justice system and how it operates to protect and serve the community
- Crochet
- Word logic puzzles (cryptograms)
- Listening and researching true crime cases (solved and unsolved)
Haylee Rockhill
Crandall
Summary
Energetic and customer-focused individual with a natural ability to connect with people and provide top-notch service. Possesses a good understanding of fast-paced environments and effective communication skills. Committed to ensuring positive customer experiences and adding value to any team. Offering a positive attitude and strong desire to learn and grow in a fast-paced work environment. Brings the ability to quickly adapt to new tasks and deliver excellent customer service. Ready to use and develop communication and multitasking skills in a Public Safety Dispatching role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Carhop
Sonic
09.2025 - 12.2025
- Delivered food and beverages to customers in a timely manner.
- Maintained cleanliness and organization of dining area and serving stations.
- Assisted customers with menu selections and special requests.
- Operated point-of-sale system for accurate order processing.
- Collaborated with kitchen staff to ensure order accuracy and efficiency.
- Adapted to a fast-paced environment while managing multiple orders simultaneously.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Operated headset communication system to take orders quickly and accurately from customers.
- Demonstrated flexibility in adapting to changes in work schedules or assignments as needed.
- Provided excellent customer service, addressing inquiries and concerns promptly.
- Supported team members during peak hours, enhancing overall workflow efficiency.
Manager
Sonic
08.2023 - 05.2024
- Managed daily operations, ensuring compliance with safety standards and company policies.
- Supervised team members, fostering a collaborative environment to enhance service quality.
- Trained staff on operational procedures and customer service techniques to improve efficiency.
- Oversaw inventory management, ensuring adequate stock levels for seamless operations.
- Addressed customer inquiries and resolved issues promptly, enhancing overall satisfaction levels.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Shift Leader
Chicken Express
09.2022 - 06.2023
- Trained new team members on food safety protocols and operational procedures.
- Resolved customer complaints promptly, fostering positive dining experiences.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Education
High School Diploma -
Rockhill Home School
Crandall, TXSkills
- Good communication
- Drive-thru experience
- Flexible schedule
- Strong work ethic
- Order accuracy
- Guest satisfaction
- Memory retention
- POS system operation
- Friendly attitude
- Teamwork and collaboration
Certification
CPR/AED First Aid Certifiction
Interests
Timeline
Carhop
Sonic
09.2025 - 12.2025
Manager
Sonic
08.2023 - 05.2024
Shift Leader
Chicken Express
09.2022 - 06.2023
High School Diploma -
Rockhill Home School