Haylee Sullivan
Hamlin,WV
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Family Dollar
Hamlin, WV
03.2024 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Secretary
Koontz Funeral Home
Hamlin, WV
07.2022 - 04.2023
- Answered multi-line phone system and greeted people politely & respectfully.
- Maintained daily tasks of checking emails, doing the work that needed to be completed.
- Maintained a clean work environment.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Teller
Community Trust Bank
Hamlin, WV
03.2017 - 04.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Answered telephone inquiries on checking and savings accounts.
- Assisted with training of new tellers on policies and procedures.
- Maintained friendly and professional customer interactions.
- Monitored and reported suspicious activity in line with bank security policies.
- Assisted customers with banking needs and inquiries.
Cashier
Hobby Lobby
Barboursville, WV
08.2015 - 02.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Diploma -
Lincoln County High School
Hamlin, WV06.2015
Skills
- Supply Ordering
- Supply Restocking
- Customer Service
- Verbal and Written Communication
- Organization
- Multi-Line Phone Systems
- Keyboarding Skills
- HIPAA Guideline Compliance
Timeline
Assistant Store Manager
Family Dollar
03.2024 - Current
Secretary
Koontz Funeral Home
07.2022 - 04.2023
Teller
Community Trust Bank
03.2017 - 04.2021
Cashier
Hobby Lobby
08.2015 - 02.2017
Diploma -
Lincoln County High School