Haylee Thurmond
Waterloo,IA
Summary
Compassionate and dynamic professional with extensive experience in both sexual assault advocacy and restaurant management. Brings a unique blend of skills in providing support and advocacy for survivors of sexual assault, coupled with proven expertise in managing restaurant operations. Demonstrated ability to handle sensitive situations with empathy and confidentiality while maintaining a safe and welcoming environment. Adept in team leadership, conflict resolution, and community outreach, with a strong commitment to promoting awareness and support for sexual assault survivors. Excels in creating inclusive spaces, fostering positive team dynamics, and driving operational excellence. Eager to leverage a diverse skill set to contribute to a mission-driven organization where advocacy and service intersect.
Overview
6
6
years of professional experience
Work History
Manager
Soifer Family McDonald's
01.2018 - Current
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed store with hundreds of people coming in and out per day
- Managed 20 calls during peak hours from customers and employees
Key Holder
Platos's Closet
03.2021 - 12.2021
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff professionally.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Education
No Degree Yet - Criminal Justice, Sociology, JDGS
St Ambrose University
Davenport, IA05.2025
Skills
- Problem-solving Abilities
- Leadership Development
- Communication Skills
- Management Experience
- Customer Service
- Employee Motivation
- Decision-Making
- Delegating Work
- Victim advocacy
- Emotional awareness
- Victim support
- Social Media Engagement
Accomplishments
- Waterloo Youth City Council (2020-2021) Youth Mayor
- Certified Survivors Advocate
- Iowa and Illinois Mandatory Reporter
- Student Government Senator and Director of Associate Relations
- Dance Marathon Morale Captain
- Work Study in the President's Office
- Iowa Tuition Grant Recipient (gave speech in 2022)
- Sexual Assault Awareness Team President
- Sisterhood of the Bees Secretary
- Stars Worker (Students Trained as Role Models)
- Supervised team of 70 staff members.
Timeline
Key Holder
Platos's Closet
03.2021 - 12.2021
Manager
Soifer Family McDonald's
01.2018 - Current
No Degree Yet - Criminal Justice, Sociology, JDGS
St Ambrose University
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