Haylee Welch
Sulphur
Summary
Detail-oriented professional with strong organizational and time management skills. Proven track record in coordinating referrals and assisting patients, ensuring seamless communication within healthcare systems.
Overview
6
6
years of professional experience
Work History
Medical Records/Referral Clerk
Arbuckle Family Clinic
Sulphur, OK
01.2025 - Current
- Processed patient referrals efficiently, ensuring timely communication with healthcare providers.
- Coordinated with medical staff to verify insurance eligibility and coverage for referred services.
- Assisted patients in navigating the referral process, enhancing overall patient experience and satisfaction.
- Monitored referral outcomes, identifying trends to improve clinic operations and patient care pathways.
- Organized and maintained accurate patient records in compliance with healthcare regulations.
- Processed incoming medical records requests efficiently, ensuring timely access for authorized personnel.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient confidence by keeping patient records information confidential.
- Printed and photocopied documents to provide patients with copies of medical records.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Answered multi-line phone system, directing calls to appropriate staff efficiently.
- Processed incoming and outgoing mail, ensuring timely distribution of communications.
Nurse Assistant
Arbuckle Memorial Hospital
Sulphur, OK
04.2022 - 01.2025
- Assisted nursing staff with patient care tasks, ensuring comfort and safety in daily routines.
- Monitored vital signs and documented changes in patient condition for timely interventions.
- Collaborated with multidisciplinary teams to support treatment plans and improve patient outcomes.
- Educated patients and families on post-care instructions, enhancing understanding of health management.
- Maintained accurate medical records, ensuring compliance with hospital policies and regulations.
- Supported infection control protocols, contributing to a safe environment for patients and staff.
- Trained new nurse assistants on procedures, fostering a collaborative team atmosphere.
- Streamlined supply inventory processes, reducing waste and ensuring availability of necessary materials.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Transported patients between rooms and appointments or testing locations.
Front Desk Receptionist
ICare Urgent Care
Davis, OK
02.2020 - 04.2022
- Maintained an organized scheduling system for appointments and conference room bookings.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
Education
High School Diploma -
Davis High School
Davis, OKSkills
- Strong organization
- Appointment scheduling
- Follow-up skills
- Healthcare systems
- Referral coordination
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Adaptable and flexible
- Reliability
- Critical thinking
- Team collaboration
- HIPAA compliance
- Detail-oriented
- Medical terminology
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Medical Records/Referral Clerk
Arbuckle Family Clinic
01.2025 - Current
Nurse Assistant
Arbuckle Memorial Hospital
04.2022 - 01.2025
Front Desk Receptionist
ICare Urgent Care
02.2020 - 04.2022
High School Diploma -
Davis High School