Nyia E. Rattler
Summary
Professional healthcare administrative professional prepared for clinic support roles. Strong focus on patient care, accurate record-keeping, and scheduling. Known for effective team collaboration and adaptability to changing needs. Skilled in handling patient inquiries, managing medical records, and ensuring smooth clinic operations. Reliable, organized, and results-driven.
Overview
7
7
years of professional experience
Work History
Referral/Medical Records Clinic Clerk
Mobile County Health Department
04.2022 - Current
- Ensure patient privacy by adhering to HIPAA regulations in all recordkeeping tasks.
- Enhance patient satisfaction by providing efficient check-in and check-out processes.
- Answer high volume of telephone calls and directed callers to appropriate personnel.
- Facilitate effective communication between patients and healthcare professionals, addressing concerns and answering questions promptly.
- Maintain accurate medical records, enabling smooth communication between healthcare providers and patients.
- Perform various administrative tasks by filing, copying and faxing documents.
- Answer subpoenas for court and lawyer offices
- Medicaid and BCBS BEG referral processing
Daycare Teacher
Bright Beginnings Learning Center at Providence
04.2021 - 03.2022
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Gathered materials and resources to prepare for lessons and activities.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Daycare Teacher
Bright Beginnings Learning Center At Providence
06.2019 - 03.2020
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Gathered materials and resources to prepare for lessons and activities.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Retail Sales Associate
Its Fashion's
03.2019 - 06.2019
- Assist customers in a friendly manner on the sales floor and at the register
- Cashier duties
- Stock supplies on the floor
Team Member
Kirklands
08.2018 - 06.2019
- Ensure patient privacy by adhering to HIPAA regulations in all recordkeeping tasks.
- Enhance patient satisfaction by providing efficient check-in and check-out processes.
- Answer high volume of telephone calls and directed callers to appropriate personnel.
- Facilitate effective communication between patients and healthcare professionals, addressing concerns and answering questions promptly.
- Maintain accurate medical records, enabling smooth communication between healthcare providers and patients.
- Perform various administrative tasks by filing, copying and faxing documents.
- Answer subpoenas for court and lawyer offices
- Medicaid and BCBS BEG referral processing
Education
HS Diploma -
W.P. Davidson
05.2018
Skills
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Great listener
- Issue resolution
- Appointment management
- Multitasking and organization
- Phone and email etiquette
- Managing patient records
- Patient relations
- Customer service
Activities
Volunteer at North Mobile Nursing and Rehab Center
Timeline
Referral/Medical Records Clinic Clerk
Mobile County Health Department
04.2022 - Current
Daycare Teacher
Bright Beginnings Learning Center at Providence
04.2021 - 03.2022
Daycare Teacher
Bright Beginnings Learning Center At Providence
06.2019 - 03.2020
Retail Sales Associate
Its Fashion's
03.2019 - 06.2019
Team Member
Kirklands
08.2018 - 06.2019
HS Diploma -
W.P. Davidson