Summary
Overview
Work History
Education
Skills
Timeline
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TONI JACKSON

ITTA BENA,MS

Summary

Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Known for reliability, empathy, and results-driven approach in high-pressure environments.

Overview

8
8
years of professional experience

Work History

Medical Records Clerk

Corecivic Inc.
07.2024 - Current
  • Maintained patient confidence by keeping patient records information confidential.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Supported medical staff by providing organized and accurate medical records.
  • Responded to patient inquiries to provide information and details of medical records.

Mail Carrier

United States Postal Service, USPS
11.2023 - 05.2024
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.

Administrative Assistant

People Ready Temp Agency
09.2022 - 05.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

CALL CENTER REPRESENTATIVE

Teleperformance
11.2021 - 04.2022
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

SERVICE WRITER

Wal Mart
05.2017 - 09.2021
  • Improved customer satisfaction by providing timely and accurate service estimates.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Logged work orders and change orders into [Software] database to track job status.

Education

Bachelor of Science - Environmental Health

Mississippi Valley State University
Itta Bena, MS
05-2019

High School Diploma -

Leflore County High School
Itta Bena, MS
05.2015

Skills

  • HIPAA compliance
  • Office administration
  • Microsoft Word
  • Time management
  • Microsoft Excel
  • Microsoft outlook
  • Customer service
  • Written and verbal communication
  • Data entry

Timeline

Medical Records Clerk

Corecivic Inc.
07.2024 - Current

Mail Carrier

United States Postal Service, USPS
11.2023 - 05.2024

Administrative Assistant

People Ready Temp Agency
09.2022 - 05.2023

CALL CENTER REPRESENTATIVE

Teleperformance
11.2021 - 04.2022

SERVICE WRITER

Wal Mart
05.2017 - 09.2021

High School Diploma -

Leflore County High School

Bachelor of Science - Environmental Health

Mississippi Valley State University

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TONI JACKSON