Haylee Wells
Lake Havasu City,AZ
Summary
hello, my name is Haylee Wells , i must say i'm better in person than on paper. I hope to be selected for this opportunity as i believe i can bring a skillset needed to the company for further growth, i have a bright personality and am a resourceful professional in hospitality, known for high productivity and efficiency in task completion. Specialize in mixology, customer service, and inventory management. Excel at communication, teamwork, and adaptability, ensuring exceptional guest experiences and over all the job getting done the best it can be completed with a smile on my face! I would love an opportunity to come in and meet you all face to face !
Overview
10
10
years of professional experience
Work History
Bartender
flying x saloon
Lake Havasu City
12.2023 - 12.2024
- Provided drink suggestions to customers based on their preferences.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Effectively multitasked within fast-paced environment.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Personal Assistant
signed a NDA
Lake Havasu City
12.2020 - 12.2024
- Organized and maintained digital and physical filing systems for easy access and retrieval of documents.
- Sorted mail received daily for distribution throughout the office.
- Acted as the liaison between the executive and clients, maintaining strong professional relationships.
- Aiden and family orchestration of daily activities
- Nanny
- Took care of returns organized ,family matters
Lead Server
Hooters Inc.
New Orleans, Louisiana
12.2018 - 12.2020
- Presented menus and answered questions regarding items.
- Developed rapport with regular customers to encourage repeat business.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Organized weekly team building activities designed to foster collaboration among servers.
- Ensured all food orders were accurate and delivered promptly to customers tables.
- Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
- Prepared checks, itemizing total meal costs and taxes.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Stocked service areas with supplies during slow periods.
- Resolved conflicts between employees quickly and fairly.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Trained new employees to perform duties.
Budtender
fresh buds
Portland , Oregon
12.2014 - 12.2018
- Assisted customers in selecting products based on their needs and preferences.
- Ensured store cleanliness by wiping down surfaces and restocking supplies regularly.
- Oversaw sale of merchandise such as flowers, concentrates and edibles.
- worked with vendors
- made flyers, set up events
- contacted vendors , set meetings
- Acted as subject matter expert to present partner brands at retail, events and within cannabis industry and community.
- Assisted management in training new budtenders on policies and procedures.
- Recommended, selected and located merchandise based on customer desires.
- Maintained records related to sales for store management.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Greeted customers and promoted various cannabis products.
Server
On deck
Portland
12.2014 - 12.2016
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Presented menus and answered questions regarding items.
- Trained new employees to perform duties.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Informed customers of daily specials and signature menu items.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Trained new employees on restaurant procedures and plating techniques.
Education
Arizona School of Real Estate
Scottsdale, AZ01-2024
Cosmetology
Paul Mitchell The School
Portland , Oregon01-2016
Some College (No Degree) - Business Administration And Management
Orange Coast College
Costa Mesa, CASkills
- Health codes compliance
- Basic accounting
- Safe service compliance
- Mixology/creativity
- multidimensional personality
Timeline
Bartender
flying x saloon
12.2023 - 12.2024
Personal Assistant
signed a NDA
12.2020 - 12.2024
Lead Server
Hooters Inc.
12.2018 - 12.2020
Budtender
fresh buds
12.2014 - 12.2018
Server
On deck
12.2014 - 12.2016
Arizona School of Real Estate
Cosmetology
Paul Mitchell The School
Some College (No Degree) - Business Administration And Management
Orange Coast College