Haylee Williamson
Asheville,NC
Summary
Dynamic and resilient professional with a proven track record at Buncombe County Public Safety, adept in emergency management and critical thinking. Excelled in high-stress situations, ensuring efficient coordination of emergency services and support to law enforcement, demonstrating exceptional teamwork and reliability. Skilled in call prioritization and information gathering, enhancing public safety and response times. Professional communicator with proven track record in critical operations and emergency response environments. Expertise in managing high-stress situations with focus on precise information relay and coordination. Known for fostering team collaboration and adapting to dynamic circumstances, ensuring efficient and effective outcomes. Reliable and calm under pressure, with key skills in multitasking and clear communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Telecommunicator Supervisor
Buncombe County Public Safety
07.2022 - Current
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Read system maps and caller information, and documented details in system.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Proved successful working within tight deadlines and a fast-paced environment.
Bookkeeper
Ingles Markets Inc
08.2017 - 07.2022
- Maintained and processed invoices, deposits, and money logs.
- Posted daily receipts and payments in accordance with corporate protocols.
Education
Associate of Science - Criminal Justice
Asheville Buncombe Technical College
Asheville, NC01-2022
Clyde A. Erwin High School
Asheville06-2019
Skills
- Call prioritization
- Inbound customer service
- Public safety awareness
- Stress tolerance
- Typing speed
- Information gathering
- Law enforcement procedures
- Emergency management
- Teamwork
- Quick thinking
- Multitasking
- Reliability
- Critical thinking
Certification
Emergency Medical Dispatch (EMD)
DCI Modules 1-6
CPR Certification
Timeline
Assistant Telecommunicator Supervisor
Buncombe County Public Safety
07.2022 - Current
Bookkeeper
Ingles Markets Inc
08.2017 - 07.2022
Associate of Science - Criminal Justice
Asheville Buncombe Technical College
Clyde A. Erwin High School
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