Hayleigh Harper
Tuscaloosa,AL
Summary
Help advance the strategic vision, values, and mission of a world class corporate organization by providing quality customer service to clients nationwide
Overview
2
2
years of professional experience
Work History
Claims Customer Service Representative
Lincoln Financial Group
05.2022 - Current
- Responded to customer requests for products, services, and company information.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Provided primary customer support to internal and external customers.
- Trained new customer service representatives on best practices, policies and procedures.
- Advised customers on required information for claim submissions to progress applications.
Overnight
Stocker Walmart
08.2021 - 04.2022
- Worked with diverse team to meet company goals; consulted inventory reports, unpacked merchandise, arranged items on shelves for customer convenience; updated activity records using mobile device, worked to always take safety precautions, and reported to managers to provide updates on stock and department needs; ensured department was always ready for incoming customers
Assembly Amazon Distribution Center
03.2021 - 06.2021
- Worked with diverse team members to receive and document merchandise for delivery or return; ensured that all merchandise is safely and securely packed and labeled for shipping; managed all merchandise with appropriate care and expeditiously; exceeded team goals when scanning labels to ensure products are shipped to the right destination; supported team members to exceed group expectations
Education
Advanced Diploma - undefined
Paul W. Bryant High School
AA - General Studies
undefined
Skills
- Problem Solving
- Strong Written and Oral Communication
- Organization
- Attributes
- Hard-Worker
- Team Committed
- Disciplined
- On-time Performer
- Critical Thinking
Timeline
Claims Customer Service Representative
Lincoln Financial Group
05.2022 - Current
Overnight
Stocker Walmart
08.2021 - 04.2022
Assembly Amazon Distribution Center
03.2021 - 06.2021
Advanced Diploma - undefined
Paul W. Bryant High School
AA - General Studies
Similar Profiles
Jonathan JamesJonathan James
Senior Account Director at Lincoln Financial GroupSenior Account Director at Lincoln Financial Group
Justin VanWykJustin VanWyk
Relationship Manager - Account Executive at Lincoln Financial GroupRelationship Manager - Account Executive at Lincoln Financial Group
Joyce BlossomJoyce Blossom
Customer Service Associate, Remote Contact Center at Lincoln Financial GroupCustomer Service Associate, Remote Contact Center at Lincoln Financial Group
Sandra PurcellSandra Purcell
New Business Case Manager at Lincoln Financial GroupNew Business Case Manager at Lincoln Financial Group
Samantha RothenbergerSamantha Rothenberger
Social Media Coordinator at Peregrine TeamSocial Media Coordinator at Peregrine Team