Hayleigh Stocks
Pikeville,NC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Olive Garden - Darden Restaurants
09.2020 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Trained new servers on restaurant policies and procedures.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Answered customers' questions, recommended items, and recorded order information.
Office Assistant Intern
Wayne Community College (Work Study)
08.2019 - 08.2020
- Answered incoming phone calls and transferred to staff members or provided requested information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Proofread papers, letters and marketing materials to identify mistakes for quality control.
- Designed and printed name tags, sign-in sheets and handouts for meetings.
Education
No Degree - Nursing
Wayne Community College
Goldsboro, NC07.2024
Skills
- Service Quality
- Reliability
- Time management
- Memory retention
- Excellent communication
- Positive attitude
- Conflict resolution
- Adaptability
- Multitasking
- Customer service
- Stress management
- Interpersonal skills
- Warm and Friendly
Certification
- Basic Life Support (BLS) Certification July 2023-July 2025
Timeline
Restaurant Waiter
Olive Garden - Darden Restaurants
09.2020 - Current
Office Assistant Intern
Wayne Community College (Work Study)
08.2019 - 08.2020
No Degree - Nursing
Wayne Community College