Summary
Overview
Work History
Education
Skills
Timeline
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Hayley Alvarado

Fort Worth,TX

Summary

Results-driven Account Manager with a proven ability to build partnerships, retain key accounts, and enhance profitability. Skilled in networking, influencing decision-makers, and developing effective strategies. Experienced leader in customer relationship management and training, committed to aligning workplace culture with organizational values. Seeking a role that leverages my interpersonal skills, time management, and problem-solving abilities to drive success.

Overview

10
10
years of professional experience

Work History

Account Manager

Xpressdocs
Fort Worth, TX
01.2023 - Current
  • Product and Service Support: Sell and support a range of products and services while training, developing, and managing client accounts and databases.
  • Expertise in Xpressdocs Systems: Attain and maintain a deep understanding of Xpressdocs Systems (CRM, Salesforce, Microsoft), including functionality, client-specific programs, pricing, and products.
  • Customer Needs Analysis: Assess customer needs to recommend and implement effective strategies and solutions.
  • Issue Resolution: Resolve accounting, billing, and service delivery issues to enhance client satisfaction and retention.
  • Project Coordination: Collaborate with internal teams to ensure timely and efficient delivery of client projects.
  • Documentation and Communication: Document, organize, and communicate client needs and expectations to aid in precise project planning and execution.
  • Relationship Management: Develop and maintain strong customer relationships, responding promptly to inquiries and ensuring high levels of satisfaction.
  • Tailored Solutions: Evaluate client needs and craft customized solutions to boost positive customer ratings and feedback.

Market Coordinator

Mktg Inc.
Dallas, TX
07.2016 - 01.2023
  • Data Collection and Analysis: Gathered and analyzed consumer data, including demographics, preferences, and purchasing trends, to inform business strategies.
  • Customer Satisfaction Enhancement: Improved customer satisfaction by resolving client, tenant, and vendor inquiries and discrepancies effectively.
  • Team Leadership: Assessed, motivated, and empowered a team of 25 employees to enhance customer satisfaction and support retention and growth.
  • Record Maintenance: Managed and maintained accurate records related to sales, returns, and inventory availability.
  • Sales Forecasting: Compiled product, market, and customer data to create accurate sales and profit forecasts.
  • Customer and Employee Management: Oversaw interactions with a minimum of 50 customers per day, ensuring high-quality service and support.
  • Marketing Material Development: Collaborated with product development departments to create and maintain marketing materials for sales presentations and client meetings.

Operations Team Assistant Manager

La Fitness
Fort Worth, TX
05.2014 - 07.2017
  • Financial Transactions Management: Processed daily financial transactions, including verifying, computing, posting, and recording accounts data, and reconciled daily totals to ensure accurate accounting.
  • Client Relations: Engaged with clients to assess satisfaction and identify needs, offering new services to enhance client experience.
  • Bookkeeping Accuracy: Monitored financial bookkeeping for precision and compliance, resolving discrepancies promptly.
  • Team Training and Development: Trained and developed administrative teams to support corporate growth and productivity objectives.
  • Facility Operations: Oversaw daily operations to ensure continuous delivery of excellent service and care.
  • Revenue and Training Goals: Consistently met and exceeded monthly revenue and training targets.

Education

Bachelor of Arts - Social Sciences Education

University of North Texas
Denton, TX
05-2021

Skills

  • Communication
  • CRM/ Salesforce Software
  • Financial Management
  • Problem Solving
  • Customer Service
  • Detail- Oriented
  • Inter- department collaboration
  • preparing contracts
  • Account Management

Timeline

Account Manager

Xpressdocs
01.2023 - Current

Market Coordinator

Mktg Inc.
07.2016 - 01.2023

Operations Team Assistant Manager

La Fitness
05.2014 - 07.2017

Bachelor of Arts - Social Sciences Education

University of North Texas

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Hayley Alvarado