Hayley Benfield

A hard working dedicated individual not only for college academics but also for the work field. Gives a hundred and ten percent to achieve as close to perfection as possible. Able to work with others and find solutions to problem solving and willing to learn new skills. Excellent customer service skills and knowledgeable around Microsoft programs. Seeking to use these skills in a more efficient and professional environment. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

• Administrative Computer Skills
• Microsoft Office
• Microsoft Excel
• Microsoft Powerpoint
• Demonstrated proficiency in google search
• Superb knowledge in communication skills, filing, and reporting in microsoft programs
• Assisting to financial operations for a business
• Bookkeeping
• Developing productivity reports
• Balancing registers
• Providing fast and efficient customer service in a public environment
• Answering and directing all calls
• Resolving issues for customer and business satisfaction
• Excellent ability to learn new things and striving for perfection

• Joanna Shelton, UNC Health Care, 336-552-3422
• Bridgett Snody, UNC Health Care, 336-589-0858
• Lenny Hutson, JB Hunt, 336-209-0100
• Nanita Heasley, USPS, 336-577-4859
• Amanda Pegram, United Healthcare, 336-520-2721