Hayley Blackwell
Hesperia,CA
Summary
Detail-oriented professional with a strong ability to prioritize tasks and meet strict deadlines. Results-oriented Lead Billing and Compliance Analyst with expertise in billing systems and effective management strategies. Facilitated training and orientation sessions for new hires to ensure billing compliance. Possesses exemplary analytical skills, keen attention to detail, and a service-driven persona. Known for maintaining a positive attitude and fostering a collaborative work environment.
Overview
9
9
years of professional experience
Work History
Lead Compliance Billing Analyst
California Regional Multiple Listing Services
12.2014 - Current
- Reviewed and processed customer invoices for accuracy
- Created invoices, refunded payments, withdrew citations, transferred payments through Quickbooks
- Developed procedures to ensure compliance with billing regulations
- Created reports to track progress of billing activities
- Trained and managed a team of billing analysts to ensure the billing process is done correctly
- Created Citation Review Packets for hearings and scheduled hearing dates between our in-house attorney and the agent/broker Association
- Created cases in Salesforce for reports received
- Investigated evidence provided by agents/brokers and issued citations
- Answered all Agent/Broker compliance questions.
Education
Associates Business Management -
Mt San Antonio College
Walnut, CA05.2015
Skills
- Training and mentoring
- Creating policies, templates, and training documents for new hires
- Proficient in Quickbooks, Excel, Word, and Salesforce
- Excellent Interpersonal and Verbal Communication
- Efficient in Payment Posting
- Claims Submissions
- Generate Reports
- Teamwork
- Positive personality
- Team leader and Teambuilder
Timeline
Lead Compliance Billing Analyst
California Regional Multiple Listing Services
12.2014 - Current
Associates Business Management -
Mt San Antonio College
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