Hayley Bond
Monette,AR
Summary
Seasoned Referral Specialist from Arthritis & Rheumatism Associates, adept in insurance verification and delivering exceptional customer service. Excelled in managing patient referrals, ensuring adherence to HIPAA, and enhancing operational efficiency. Demonstrated expertise in medical terminology and multi-line telephone operation, significantly improving patient satisfaction and referral processing times.
Overview
7
7
years of professional experience
Work History
Referral Specialist
Arthritis & Rheumatism Associates
Jonesboro, ARK
09.2022 - 09.2024
- Managed and obtained insurance authorizations for patient referrals from physicians.
- Provided exceptional customer service, addressing patient inquiries and concerns with empathy and professionalism.
- Verified insurance eligibility for referred services using online databases and contacted insurers directly when needed.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Answered telephones and directed calls to appropriate medical or administrative staff.
Referral Coordinator
NEA Baptist Memorial Hospital
Jonesboro, AR
02.2022 - 09.2022
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Reviewed medical records to determine if additional services are needed prior to making a referral.
- Maintained records management system to process personnel information and produce reports.
- Adhered to HIPAA regulations when handling confidential patient information.
Ophthalmic Medical Technician
Vision Care Center
Jonesboro, AR
09.2021 - 02.2022
- Communicated with patients to obtain and document medical histories.
- Applied eye drops and medications as prescribed by the ophthalmologist.
- Obtained and recorded patient medical history and operated ophthalmic equipment.
- Prepared examination rooms, ensuring all necessary equipment and supplies were ready for use.
Referral Coordinator
NEA Baptist Memorial Hospital
Jonesboro, AR
08.2018 - 09.2021
- Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Reviewed medical records to determine if additional services are needed prior to making a referral.
- Adhered to HIPAA regulations when handling confidential patient information.
- Coordinated with external agencies to ensure timely processing of referrals.
Patient Care Technician
NEA Baptist Memorial Hospital
Jonesboro, AR
02.2018 - 08.2018
- Recorded patient conditions and vital signs before and after medical operations.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
Education
High School Diploma -
Buffalo Island Central High School
Monette, AR05-2011
Skills
- Insurance verification
- Pre-authorizations
- Medical terminology
- Appointment scheduling
- Multi-line telephone operation
- Notetaking and documentation
- HIPAA regulations
Timeline
Referral Specialist
Arthritis & Rheumatism Associates
09.2022 - 09.2024
Referral Coordinator
NEA Baptist Memorial Hospital
02.2022 - 09.2022
Ophthalmic Medical Technician
Vision Care Center
09.2021 - 02.2022
Referral Coordinator
NEA Baptist Memorial Hospital
08.2018 - 09.2021
Patient Care Technician
NEA Baptist Memorial Hospital
02.2018 - 08.2018
High School Diploma -
Buffalo Island Central High School
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