Hayley Bristol
Bellevue,WA
Summary
Experienced with managing guest interactions and ensuring high-quality service. Utilizes strong communication to address and resolve guest concerns efficiently. Track record of fostering teamwork and maintaining flexibility in fast-paced settings.
Overview
13
13
years of professional experience
Work History
Hospitality Host/Concierge
Alaska Airlines
03.2023 - Current
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Streamlined food prep processes for greater productivity while maintaining high standards of quality control across all ingredients used in pizza-making operations.
On-Call Banquet Server
Hilton
02.2025 - Current
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Responded to guest inquiries and requests promptly and courteously.
- Worked with banquet manager to coordinate event set up and schedule.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Server/Bartender
Indo Asian Street Eatery
03.2021 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server/Bartender
Duke's Seafood
01.2018 - 01.2024
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Orthodontic Assistant
Dhalke Orthodontics
03.2019 - 01.2023
- Assisted orthodontist with patient examinations and procedures
- Prepared treatment rooms and ensured all necessary instruments and supplies were available
- Assisted with placing and removing braces, retainers, and other orthodontic appliances
Lead Server
Jefferson Hotel
08.2012 - 02.2018
- Managed a team of servers and coordinated daily tasks and assignments
- Trained new servers on company policies and procedures
- Oversaw dining room operations to ensure smooth service and guest satisfaction
Education
Bachelor of Arts - Anthropolgy
University of North Carolina At Charlotte
Charlotte, NC08.2012
Skills
- Excellent customer service
- Alcoholic beverage service
- Detail oriented
- Adaptability
- Customer service
- Strong work ethic
- Positive and friendly attitude
- Highly reliable
Timeline
On-Call Banquet Server
Hilton
02.2025 - Current
Hospitality Host/Concierge
Alaska Airlines
03.2023 - Current
Server/Bartender
Indo Asian Street Eatery
03.2021 - 03.2024
Orthodontic Assistant
Dhalke Orthodontics
03.2019 - 01.2023
Server/Bartender
Duke's Seafood
01.2018 - 01.2024
Lead Server
Jefferson Hotel
08.2012 - 02.2018
Bachelor of Arts - Anthropolgy
University of North Carolina At Charlotte
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