Hayley Cox
O'Fallon,MO
Summary
(work on later)
Overview
10
10
years of professional experience
Work History
Ophthalmic Assistant
Glaucoma Consultants of St. Louis
04.2023 - 05.2025
- Identified issues during preliminary exam and addressed concerns with physician.
- Increased patient comprehension of treatment plans by effectively explaining procedures and addressing concerns.
- Developed strong rapport with patients, fostering trust and positive relationships that contributed to their overall satisfaction with the practice.
- Maintained compliance with HIPAA regulations regarding patient privacy while handling sensitive medical information daily.
- Demonstrated flexibility in adapting to changing schedules or unforeseen circumstances to ensure uninterrupted delivery of high-quality eye care services to patients.
Bartender
Bar Louie
08.2022 - 04.2023
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Waitress Trainer
Olive Garden Restaurant
05.2016 - 12.2021
- Maximized revenue potential by effectively suggesting daily specials or promotions to customers based on their preferences or dietary restrictions.
- Recognized for exemplary training skills by management, resulting in increased responsibilities and involvement in onboarding new employees.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
Receptionist
Doran Fitness
08.2015 - 05.2017
- Contributed to increased membership retention rates by building rapport with clients through attentive service and genuine interest in their progress.
- Collaborated with managers to develop strategies for improving member engagement and satisfaction levels within the fitness center.
- Generated revenue from new member enrollment through walk-ins, telephone inquires, and hosting events.
Education
Bachelor of Science - Biology
The University of Missouri
Columbia, MO12-2021
Skills
- Patient education
- Appointment management
- Teamwork and collaboration
- Organization
- Effective communication
- Adaptability
Timeline
Ophthalmic Assistant
Glaucoma Consultants of St. Louis
04.2023 - 05.2025
Bartender
Bar Louie
08.2022 - 04.2023
Waitress Trainer
Olive Garden Restaurant
05.2016 - 12.2021
Receptionist
Doran Fitness
08.2015 - 05.2017
Bachelor of Science - Biology
The University of Missouri
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