Summary
Overview
Work History
Education
Skills
Certification
Timeline
References
Server
Hayley Cutlip

Hayley Cutlip

Edgewood,MD

Summary

Reliable and adaptable professional with over 10 years of experience in fast-paced, customer-focused environments. Strong communicator and problem-solver with a proven ability to multitask, stay organized, and build positive relationships. Eager to apply my skills in a new role with opportunities for learning and growth.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Server

Latitude Seafood Co.
07.2024 - Current
  • Provide high-level service to guests, ensuring satisfaction and accuracy
  • Respond to customer inquiries and resolve issues with professionalism
  • Coordinate effectively with team and kitchen to maintain service flow
  • Provided exceptional customer service in fast-paced dining environment.
  • Collaborated with kitchen staff to ensure timely meal delivery and quality standards.

Server

Applebee's Neighborhood Grill & Bar
02.2024 - 07.2024
  • Managed multiple tables, balancing guest needs and ensuring satisfaction throughout service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Implemented innovative upselling techniques to increase overall sales and enhance guest experiences.
  • Developed strong relationships with regular customers, fostering loyalty and repeat business.
  • Worked at second location in White Marsh, MD.

Associate Manager / Shift Leader / Server

Cracker Barrel
10.2019 - 02.2024
  • Supervised daily operations, supported hiring, and trained staff in service standards
  • Maintained shift coverage, balanced cash drawers, and resolved customer concerns
  • Delivered prompt, courteous assistance while upholding team morale and workflow
  • Led team in implementing operational improvements to enhance guest experience and service efficiency.
  • Developed training programs for staff, resulting in increased knowledge retention and performance consistency.
  • Worked at a second location for seasonal in Belcamp, MD.

Resturant Manager / Operations Supervisor

Steak 'N' Shake
10.2011 - 11.2019
  • Started as a server was promoted to trainer
  • Promoted multiple times due to service excellence and leadership ability
  • Supported new staff with onboarding and ongoing training
  • Maintained a clean, organized environment and consistent front-end operations
  • Led administrative responsibilities including scheduling, inventory, and vendor coordination
  • Served as primary point of contact for guest concerns and staff issues
  • Created a positive, organized work environment with a focus on guest satisfaction
  • Led daily operations to ensure high-quality food service and customer satisfaction.
  • Trained and mentored staff on operational procedures and customer engagement techniques.

Education

High School Diploma -

Hempfield Area High School
Greensburg, PA
06.2013

Skills

  • Scheduling & Time Management
  • Guest engagement
  • Conflict Resolution
  • Team Collaboration
  • Fast Learner & Adaptable
  • Phone Handling
  • Attention to Detail
  • Basic Computer Skills
  • Strong work ethic
  • Exceptional customer service

Certification

First Aid Mental Health

Timeline

Server

Latitude Seafood Co.
07.2024 - Current

Server

Applebee's Neighborhood Grill & Bar
02.2024 - 07.2024

Associate Manager / Shift Leader / Server

Cracker Barrel
10.2019 - 02.2024

Resturant Manager / Operations Supervisor

Steak 'N' Shake
10.2011 - 11.2019

High School Diploma -

Hempfield Area High School

References

  • Joe Klass, 412-610-1702
  • Toyanna Miller, 814-242-9268

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