Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

HAYLEY DUFRENE

Picayune

Summary

  • Certified Medical Assistant with strong focus on patient care and clinical support. Skilled in administering medications, recording vital signs, and managing patient records. Known for reliability, adaptability, and effective teamwork. Proven ability to collaborate with healthcare professionals to achieve positive outcomes.
  • Professional food service worker with strong customer service skills and knack for efficient operations. Known for teamwork and adaptability, consistently meeting and exceeding performance goals. Proficient in maintaining cleanliness, managing orders, and ensuring customer satisfaction. Reliable and flexible, ready to thrive in fast-paced environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

The Urgent Care
11.2023 - Current
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Prepared and administered medications to alleviate patient symptoms.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.

Certified Medical Assistant

St. James Primary Care
08.2022 - 09.2023
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
  • Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.

Cashier

Matherne’s Supermarket
08.2019 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Cashier/Server

The Jambalaya Shoppe
07.2020 - 04.2021
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Processed orders on POS system and accepted cash and charge payments.
  • Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
  • Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.

Education

High School Diploma -

Lutcher High School
Lutcher, LA
05-2020

Certificate of Technical Studies - Medical Assisting

River Parish Community College
05-2023

Associate of Applied Science - Nursing

Delgado Community College
New Orleans, LA
05-2027

Skills

  • Medical terminology
  • Specimens collection and processing
  • Patient scheduling
  • Patient care
  • Medication administration
  • Clinical documentation
  • Sterilization techniques
  • Triage assessment
  • Payment collection
  • Time management
  • Multitasking and organization
  • Telephone etiquette
  • Customer service
  • Patience and empathy
  • Cash handling
  • Team collaboration
  • Customer service excellence
  • Reliability and punctuality

Certification

  • CCMA - Certified Clinical Medical Assistant
  • BLS- Basic Life Support, CPR

Timeline

Certified Medical Assistant

The Urgent Care
11.2023 - Current

Certified Medical Assistant

St. James Primary Care
08.2022 - 09.2023

Cashier/Server

The Jambalaya Shoppe
07.2020 - 04.2021

Cashier

Matherne’s Supermarket
08.2019 - 08.2022

High School Diploma -

Lutcher High School

Certificate of Technical Studies - Medical Assisting

River Parish Community College

Associate of Applied Science - Nursing

Delgado Community College

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HAYLEY DUFRENE