Hayley Fowler
Elkins
Summary
Dedicated professional with strong communication and team collaboration skills. Expertise in enhancing customer experiences and streamlining operations. Experienced ecommerce lead supervisor with a focus on problem solving and training. Proven track record of improving customer satisfaction and maintaining organized inventory for efficient store operations.
Overview
11
11
years of professional experience
Work History
Service Champion
tacobell
Elkins
07.2020 - Current
- Provided exceptional customer service in fast-paced restaurant environment.
- Maintained cleanliness and organization of dining and service areas.
- Assisted team members with food preparation and order fulfillment.
Ecommerce Lead supervisor
Krogers
Elkins
03.2024 - 03.2026
- Supervised daily operations to ensure compliance with store policies.
- Trained and mentored new team members on high standards of customer service.
- Assisted customers in selecting products and services tailored to preferences.
- Maintained organized inventory, ensuring product availability on shelves.
- Collaborated with team members to improve overall customer shopping experiences.
- Shopped at customer's selected store, verifying replacement items for quality before delivery.
- Delivered groceries on time to specified locations, prioritizing freshness of fruits and meats.
Trainee
Youth build North Central
Elkins
04.2019 - 05.2020
- Explored on-site job training at hospital to gain practical experience.
- Contributed to animal shelter operations by cleaning kennels and ensuring hygiene.
- Learned cabinet construction and assembly techniques for residential structures.
Service Champion
Tacobell
Elkins
02.2017 - 06.2018
- Maintained cleanliness and organization of dining and service areas.
- Assisted team members with food preparation and order fulfillment.
- Answered customer questions about merchandise selection, availability, pricing, returns and exchanges policies.
Server
Beverly Bristro
Beverly
06.2016 - 09.2016
- Delivered food and beverages to tables promptly.
- Took customer orders accurately and efficiently.
- Welcomed guests and provided menus with friendly service.
Daycare Worker
Timberline Four Seasons Resort
Davis
12.2015 - 03.2016
- Enhanced communication with parents regarding children's daily progress and needs.
- Maintained a clean and organized play environment to promote child safety.
- Prepared nutritious snacks and meals according to specific dietary requirements.
- Implemented routines that fostered social interaction and emotional development among children.
Education
High School Diploma -
Tygarts Valley Christian Academy
Beverly, WA06-2018
Associate of Arts - Human relations
Huntington Junior College
WVBachelor of Arts - Commication
Southern New Hampshire University
Hooksett, NH07-2026
Skills
- Effective communication
- Customer service
- Team collaboration
- Inventory management
- Problem solving
- Time management
- Training and mentoring
- Conflict resolution
- Using POS systems
Timeline
Ecommerce Lead supervisor
Krogers
03.2024 - 03.2026
Service Champion
tacobell
07.2020 - Current
Trainee
Youth build North Central
04.2019 - 05.2020
Service Champion
Tacobell
02.2017 - 06.2018
Server
Beverly Bristro
06.2016 - 09.2016
Daycare Worker
Timberline Four Seasons Resort
12.2015 - 03.2016
High School Diploma -
Tygarts Valley Christian Academy
Associate of Arts - Human relations
Huntington Junior College
Bachelor of Arts - Commication
Southern New Hampshire University