Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Spirit Norman

Spirit Norman

Memphis,TN

Summary

I have six years of customer service experience. All previous employment endeavors have strengthen my communication and problem solving skills with customers of all demographics. My emotional intelligence allows for me to be sympathetic and empathic to a customers needs and concerns, allowing for quick degression of problematic encounters. I am a well adapted learner, creative, and driven to provide excellent service to those in my care.

Overview

1
1
year of professional experience

Work History

Service Champion

Taco Bell
Memphis, TN
12.2024 - Current
  • My role as a Service Champion is to readily assist customers with their questions and concerns, whilst providing them service.
  • Each shift, I am tasked with multitasking, with a constant stream of workflow.
  • Handled the drive-thru window, front counter, and made refreshments, often all at once.
  • Answered customers' questions and concerns regarding business hours, substitutions, pricing, and complaints.

Cashier

Dollar Tree
Memphis, Tennessee
06.2024 - 12.2024
  • Stocked the store with new, fresh merchandise. Allowing for a constant rotation of products.
  • I greeted and checked out customers efficiently.
  • Provided welcoming customer service by engaging with the regulars.
  • I kept my area clean and tidy, even when customers misplaced products daily.

Online Personal Shopper

Walmart
Memphis, Tennessee
12.2023 - 06.2024
  • I processed their online order with the assistance of technology to locate their products.
  • I delivered the merchandise to the customers' vehicles, greeting them and discussing any errors with their order before loading their items.
  • I worked in rain and snow, entering the walk-in freezer frequently, and lifting heavy items in a fast-paced environment to ensure the product gets delivered quickly for the customers' convenience..

Education

Some College (No Degree) - Theater Tech & Design

University of Memphis
Memphis, TN

Skills

  • Customer service
  • Order processing
  • Inventory management
  • Cash handling
  • Customer relationship management
  • Effective communication
  • Team collaboration
  • Problem solving
  • Adaptability
  • POS experience
  • Exceptional communication
  • Empathy display

Affiliations

  • Painting
  • Creative Writing
  • Craft-making

Timeline

Service Champion

Taco Bell
12.2024 - Current

Cashier

Dollar Tree
06.2024 - 12.2024

Online Personal Shopper

Walmart
12.2023 - 06.2024

Some College (No Degree) - Theater Tech & Design

University of Memphis

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