Hayley Gagnon
Mahnomen,MN
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Civil Commitment Intake Specialsit
White Earth Nation
05.2023 - Current
- Completed intake assessment forms and filed clients' charts.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Assessed clients' needs and determined eligibility for intake services.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Supported office staff and operational requirements with administrative tasks.
- Assisted in conducting needs assessments to identify key areas of service needs.
Bartender
City Of Mahnomen
10.2022 - 05.2023
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
Kings Corner
02.2022 - 10.2022
- Obtained cash bank and stocked service bar to prepare for operation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Assisted with inventorying beverage stock and bar supplies.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Cage Cashier
Shooting Star Casino
11.2019 - 02.2020
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Quickly and accurately counted drawers at start and end of each shift.
- Processed various cash transactions and answered gaming customer questions.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Protected customers by following information security procedures and maintaining confidentiality of transactions.
- Checked customer identification and verified signatures for large transactions.
- Moved currency, coins and chips following exact security protocols.
- Learned and adapted quickly to new technology and software applications.
Education
High School Diploma -
Waubun High School
Waubun, MN05-2017
Skills
- Records management
- Assessments
- Critical thinking skills
- Charting and clinical documentation
- Confidentiality
- Money handling
- Basic math
- Cash drawer balancing
- Analytical thinking
- Strong organization
- Document preparation
- Microsoft Applications - Word, Excel and PowerPoint
Timeline
Civil Commitment Intake Specialsit
White Earth Nation
05.2023 - Current
Bartender
City Of Mahnomen
10.2022 - 05.2023
Bartender
Kings Corner
02.2022 - 10.2022
Cage Cashier
Shooting Star Casino
11.2019 - 02.2020
High School Diploma -
Waubun High School
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