Hayley Galioto
Summary
Dynamic professional with strong customer service skills and a background in patient care and cosmetology. Passes certification in cosmetology along with proven experience in retail sales and client relationship management. Excels in fast paced environments, ensuring exceptional service and fostering long term patient relationships.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Front Lead Bar
Face Foundrie
Highland Park, Illinois
04.2024 - Current
- Executed daily operations with accuracy and efficiency to support smooth bar function.
- Oversaw inventory management through timely supply orders to maintain optimal stock levels.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delivered attentive service to customers in-person and over the phone, enhancing overall customer experience.
- Booked, rescheduled and cancelled clients efficiently.
Front Desk Receptionist
Oasis Face Bar
Lincoln Park, IL
05.2023 - 04.2024
- Greeted clients warmly and managed front desk operations efficiently.
- Scheduled appointments and maintained calendars for staff and services.
- Answered phone calls promptly and addressed client inquiries professionally.
- Ensured cleanliness and organization of reception area for a welcoming atmosphere.
Front Desk Receptionist/Shampoo Assistant
Salon Fusion
Wilmette, Illinois
09.2021 - 05.2023
- Greeted clients warmly and provided excellent customer service at the front desk.
- Managed appointment schedules using salon booking software efficiently.
- Answered phone calls promptly and addressed client inquiries professionally.
- Maintained cleanliness and organization of the shampoo area and tools.
- Assisted stylists in preparing clients for shampooing and conditioning services.
Education
Cosmetology License - Cosmetology
The Salon Professional Academy, Shorewood, IL
04.2018 - 05.2019
Maine South High School
Park Ridge, ILSkills
- Appointment scheduling
- Customer service
- Inventory management
- Client relationship management
- Communication skills
- Attention to detail
- Time management
- Computer skills
- Customer relations
- Flexible and adaptable
Timeline
Front Lead Bar
Face Foundrie
04.2024 - Current
Front Desk Receptionist
Oasis Face Bar
05.2023 - 04.2024
Front Desk Receptionist/Shampoo Assistant
Salon Fusion
09.2021 - 05.2023
Cosmetology License - Cosmetology
The Salon Professional Academy, Shorewood, IL
04.2018 - 05.2019
Maine South High School