Hayley Galloway
Byesville
Summary
Resourceful Financial Relationship Banker recognized for strong critical thinking and problem-solving skills. Expertise in developing tailored financial strategies that enhance customer satisfaction and drive business growth.
Overview
9
9
years of professional experience
Work History
Financial Relationship Banker
Huntington National Bank
11.2021 - Current
- Cultivated strong customer relationships to enhance client satisfaction and loyalty.
- Assessed financial needs to recommend appropriate banking products and services.
- Executed daily transactions accurately while ensuring compliance with banking regulations.
- Addressed customer inquiries effectively, resolving issues promptly to maintain service quality.
- Collaborated with team members to streamline processes and improve operational efficiency.
- Developed tailored financial plans that aligned with clients' long-term goals and objectives.
Sales Associate
OSL Retail Services
06.2021 - 11.2021
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Executed sales strategies to achieve store targets and drive revenue growth consistently.
- Maintained inventory accuracy through diligent stock management and regular audits.
- Collaborated with team members to optimize merchandising displays, increasing customer engagement.
- Analyzed sales data to identify trends and inform product recommendations for clients.
- Built relationships with customers to encourage repeat business.
Teller
Wesbanco Bank
06.2019 - 06.2021
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
- Assisted customers with account inquiries, providing exceptional service to enhance satisfaction.
- Trained new tellers on operational procedures and customer service standards to improve team performance.
- Managed daily cash drawer operations, reconciling discrepancies swiftly to maintain financial accuracy.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Assistant Store Manager
Dollar General
08.2017 - 01.2019
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance customer service skills and operational efficiency.
- Implemented inventory management strategies, reducing stock discrepancies and improving turnover rates.
- Developed visual merchandising plans, enhancing product presentation and increasing customer engagement.
- Managed cash handling processes, ensuring accuracy in transactions and adherence to security protocols.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Education
Master of Science - Leadership
Grand Canyon University
Phoenix, AZ03-2026
Bachelor of Science - Business Management
Grand Canyon University
Phoenix, AZ06-2024
Skills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash handling
- Creative thinking
- Financial advising
- Resourcefulness
- Critical thinking
- Organizational skills
Timeline
Financial Relationship Banker
Huntington National Bank
11.2021 - Current
Sales Associate
OSL Retail Services
06.2021 - 11.2021
Teller
Wesbanco Bank
06.2019 - 06.2021
Assistant Store Manager
Dollar General
08.2017 - 01.2019
Master of Science - Leadership
Grand Canyon University
Bachelor of Science - Business Management
Grand Canyon University