Hayley Henderson
Las Vegas,NV
Summary
Experienced with providing high-quality food and beverage service in fast-paced environments. Utilizes strong multitasking abilities to manage guests requests and maintain service standards with a “whatever it takes” approach. Knowledge of effective communication and customer satisfaction techniques to ensure welcoming atmosphere.
Overview
11
11
years of professional experience
Work History
Beverage Server
The Cosmopolitan
09.2022 - Current
- Efficiently serving drinks and beverages in a fast-paced environment
- Catering to all guests whatever the need may be
- Serving beverages and Hors D'oeuvre during private events
- Catering to upscale clientele and leaving a lasting impression on all my guests
- Engaging with guests and anticipating their needs
- Working efficiently and remaining composed on shifts of high demand
- Knowledgeable of different spirits and garnishes, wine varietals, and beers
Scotch80 Prime
Palms Hotel and Casino
02.2017 - 03.2020
- Welcomed and warmly engaged guests when in my presence
- Politely catered to guests' needs in our lounge and casino
- Working alongside with the bartenders to make sure drinks are getting out within a timely manner
- Taking my guest on a culinary journey, connecting with my tables and making it an extraordinary dining experience for them
- Giving all of my tables flawless service
- Paying attention to detail and anticipating my guests' needs
- Communicating with my bussers so they were aware of the tasks they needed to do (filling water, clearing tables, plate changes, etc.)
Special Events Coordinator/Lead Hostess
Bazaar Meat by Jose Andres
08.2014 - 02.2017
- Trained all front of the house team members, explaining our restaurant style, flow, and what we expect from each FOH staff member
- Coordinate large parties and private events
- Selecting and creating custom menus for large parties (exclusively and nonexclusively)
- Highly skilled in greeting and interacting with restaurant guests in a professional manner
- Monitoring reservations of VIP's and special guests
- Hands-on experience in answering telephone calls and taking guest reservations
- Ability to keep work area clean and tidy
- Answering all questions regarding the menu and services
- Occasionally transferring guests' appetizers and drinks from bar to assigned dining room table
- Sending off guest with a tender farewell and welcoming them back again
Lead Hostess
Yardbird Southern Table & Bar
12.2014 - 11.2015
- Creating the schedules weekly for our hostess team
- Engaging with guests and touching tables around the restaurant to ensure guests are enjoying themselves
- Monitoring reservations of VIP's and special guests
- Hands-on experience in answering telephone calls and taking guest reservations
- Ability to keep work area clean and tidy
- Answering all questions regarding the menu and services
- Seating guests within a reasonable time from check-in
- Sending off guest with a tender farewell and welcoming them back again
Education
Psychology Major -
Pepperdine University
Malibu, CA01.2012
Skills
- Task delegation
- Teamwork
- Leadership
- Communication skills
- Ability to remain calm and composed during stressful times
- Keeps organization morale high
- Ability to communicate and interact well with persons inside and outside organization
- Friendly personality
- Ability to connect well with others
Timeline
Beverage Server
The Cosmopolitan
09.2022 - Current
Scotch80 Prime
Palms Hotel and Casino
02.2017 - 03.2020
Lead Hostess
Yardbird Southern Table & Bar
12.2014 - 11.2015
Special Events Coordinator/Lead Hostess
Bazaar Meat by Jose Andres
08.2014 - 02.2017
Psychology Major -
Pepperdine University