Hayley Hull-Reed
Morristown,TN
Summary
Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures.
Overview
9
9
years of professional experience
Work History
Travel Advisor
GoofyGetaways
Kalamazoo, MI
02.2022 - Current
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided travel brochures and publications to build relationships, drive more traffic and bookings and showcase expertise.
- Helped senior managers make effective decisions based on current and accurate reporting.
- Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Maintained favorable working relationships with co-workers to foster and promote cooperative working environment.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
- Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends.
- Updated and maintained customer databases to increase customer retention.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Researched cruises, airfare options and siteseeing options to best meet client expectations.
- Resolved travel problems, processed complaints and issued refunds to maintain customer satisfaction.
- Developed promotional materials for travel packages to market hot destinations.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
- Followed up with customers to increase customer service with travel plans.
FID Processor
Walmart distribution center 6039
07.2020 - Current
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Strapped items down over protective padding to secure throughout transportation.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Helped train new employees in safe practices and warehouse procedures.
- Operated equipment while observing standard safety procedures.
- Maintained clean, orderly work environment free of hazards.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Medical Assistant
East Tennessee center of orthopedic
02.2018 - 07.2020
- Obtained client medical history, medication information, symptoms, and allergies.
- Prepared lab specimens for diagnostic evaluation.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Implemented care and efficiency improvements to support and enhance office operations.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified patient insurance coverage and collected required co-payments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Measured patient pulse oximetry.
- Oriented and trained new staff on proper procedures and policies.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Taught patients about medications, procedures, and care plan instructions.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Collected and documented patient medical information such as blood pressure and weight.
Patient Access Representative
morristown hamblen hospital
07.2014 - 01.2018
- Organized patient records and database to facilitate information storage and retrieval.
- Resolved patient billing issues in line with established guidelines.
- Engaged with patients to provide critical information.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Trained new staff on hospital processes and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Educated patients on importance of preventive health care and insurance coverage.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
Education
Bachelor of Science - Marketing
Full Sail University
Winter Park, FL05.2024
High School Diploma -
MORRISTOWN HAMBLEN HIGH SCHOOL EAST Morristown
05.2010
Skills
- Organize Paperwork
- International Reservations
- Loyalty Programs
- Process Improvement Solutions
- Creative Solutions
- Travel Recommendations
- Office Support
- Client Loyalty and Retention
- Customer Payment Analysis
- Accurate Documentation
- Client Relations
- Travel Research
- Marketing
- Self-motivated and Goal-oriented
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Travel Advisor
GoofyGetaways
02.2022 - Current
FID Processor
Walmart distribution center 6039
07.2020 - Current
Medical Assistant
East Tennessee center of orthopedic
02.2018 - 07.2020
Patient Access Representative
morristown hamblen hospital
07.2014 - 01.2018
Bachelor of Science - Marketing
Full Sail University
High School Diploma -
MORRISTOWN HAMBLEN HIGH SCHOOL EAST Morristown