Hayley Humphrey
Snyder,TX
Summary
Accomplished Assistant Store Manager, skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Assisted business owners and store manager open Tea2Go TeaN'ergy in May 2023.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Tea2Go TeaN'ergy
05.2023 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
Retail Sales Associate
Solstice Boutique
03.2022 - 04.2023
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
Laundry Manager
Northland College Athletics
10.2021 - 02.2022
- Managed inventory and supplies, ensuring adequate stock levels for uninterrupted operations.
- Managed laundry sorting, washing, drying, and ironing.
- Kept track of team laundry items by properly sorting, identifying and storing clothing.
- Developed quality control measures to maintain high standards of cleanliness and presentation.
Sales Associate, Gym
Tiger Health And Fitness
09.2019 - 08.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Crew Leader
Sonic Drive-In
02.2016 - 08.2021
- Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality fast food items.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Increased customer satisfaction by providing prompt and friendly service.
Education
Bachelor of Business - Sales And Marketing Education
Buena Vista University
Storm Lake, IA05.2025
High School Diploma -
Snyder High School
Snyder, TX06.2021
Skills
- Loss Prevention
- Staff Management
- Relationship Building and Management
- Problem-Solving
- Customer Service Management
- Marketing and Promotions
- Organizational skills
- Store Organization
- Photography
- Visual Art Creation
Women's Basketball
Currently playing a third year of women's basketball at the collegiate level. Planning to play a forth year of basketball as well.
Timeline
Assistant Store Manager
Tea2Go TeaN'ergy
05.2023 - Current
Retail Sales Associate
Solstice Boutique
03.2022 - 04.2023
Laundry Manager
Northland College Athletics
10.2021 - 02.2022
Sales Associate, Gym
Tiger Health And Fitness
09.2019 - 08.2021
Crew Leader
Sonic Drive-In
02.2016 - 08.2021
Bachelor of Business - Sales And Marketing Education
Buena Vista University
High School Diploma -
Snyder High School
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