Hayley Iglesias
Los Lunas,NM
Summary
Proactive and customer-focused, excelled in fast-paced environments at Buffalo Wild Wings and Victoria's Secret, enhancing guest experiences through exceptional service and efficient problem-solving. Mastered POS operations and cash handling, while fostering team collaboration. Demonstrated adaptability and a warm, friendly demeanor, significantly contributing to customer satisfaction and repeat business.
Overview
5
5
years of professional experience
Work History
Waitress
Buffalo Wild Wings
Albuquerque, NM
09.2021 - 04.2024
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Sales Associate
Victoria's Secret & PINK
Albuquerque, NM
03.2021 - 08.2021
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed efficient cash register operations.
- Built relationships with customers to encourage repeat business.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Cashier
Bobs Burgers
Albuquerque, NM
01.2019 - 03.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card, and check transactions to complete customer purchases.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Atrisco Heritage Academy Highschool
Albuquerque, NMSkills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cash Handling
- Hospitality service expertise
- Handling Complaints
- Food Running
- Complex Problem-Solving
- Accurate money handling
- Complaint resolution
- Point of Sale (POS) system operations
- Warm and Friendly
- Reliable and Responsible
- Team Player
- Adaptable and Flexible
- Multitasking Abilities
Timeline
Waitress
Buffalo Wild Wings
09.2021 - 04.2024
Sales Associate
Victoria's Secret & PINK
03.2021 - 08.2021
Cashier
Bobs Burgers
01.2019 - 03.2021
Atrisco Heritage Academy Highschool